The UPS Store

Jayson Hughes 4 months ago

DMV CUSTOMERS: GO HERE. The Walgreens next to the DMV is nice but their document printing system is terrible. Took thirty seconds in here and the gentlemen inside were exceptionally courteous. Highly reccomed the extra 3 minutes of driving if you're trying to get docs for the DMV.

Sal N 4 months ago

There are thieves and scammers working within the organization. My mom sent me a care package (worth over $300) before I start my chemotherapy. She paid the over $150 2nd Day Air fee and was guaranteed that the package would arrive by 10:30a on the 2nd Day ( from Palm Coast, FL to Cumming, GA). Within the 1st 48 hours of shipping, we noticed that the package was still in Jacksonville, Florida (which is a 1 hr drive from Palm Coast). We called customer service and they are not sure why but assured us the package we would still be there on time. Thats strange because it was scheduled to be delivered by 10:30a the day it left Jacksonville, FL at 8:03a. The next morning we checked and the package was now moving but was in Atlanta now well after the guaranteed time. Needless to say, we didn't get our package that day. On day 3, we saw that the package arrived on Buford, GA however 2 hours later, we received a notification that the package is missing and that a claim has been filed. Another notification stated that the box was empty and the box was discarded. Being that this is our 1st time doing this, it was a very disheartening and overwhelming experience. I really needed that package as there was food and medication that I needed to help me throughout my chemotherapy treatment journey. The fact that someone at the UPS Buford facility opened up the package and took what was inside is cruel and evil. Than made the decision amongst themselves to file a claim without our approval is disappointing. I hope UPS look into this matter and take it very seriously and hold all individuals involved accountable.

Gerri-Ellen Harmon 4 months ago

The personnel are friendly and helpful which I appreciate. I have been using them since I came to Jacksonville 6 years ago.

Jordan Joseph 5 months ago

Always a great experience shipping here. Had to ship something today and staff was extremely helpful, kind, & accommodating!

Rai Gillie a year ago

If you are shipping something of importance, please do NOT use this location. I am a veteran and sent an important medical document to the VA through the store. They guaranteed delivery in 3 days. It has been 6 days. The tracking says that the store created a label but never shipped it. I called the store and the man I spoke with was rude and condescending. I am only trying to locate a document vital to my health-care, but was told he doesn't want whatever I shipped and why would he have it... The store also flat out refused to refund my money even though the package was guaranteed 3-day and was not delivered at all (which was what I paid for). Please save yourself the confusion...