The UPS Store

Dr. John Smith, DDS 3 months ago

My experience as a mailbox holder at The UPS Store located at 7 Saint Clair Ave. East, Cleveland, OH 44113, was truly exceptional. This location handled all of my packages and deliveries with outstanding professionalism and efficiency. I never had to worry about a package being lost or stolen, which gave me tremendous peace of mind. I have maintained boxes at UPS Stores across the country for more than 10 years, and I can confidently say that Ms. Noelle, Hema, Mathi, and Gena provided the best customer service I have ever experienced at any UPS Store. Each time I entered the store, they greeted me by name, welcomed me warmly, and created an atmosphere that was both professional and genuinely friendly. It was clear that they valued their customers as people, not just transactions. I highly recommend this store to anyone considering mailbox or shipping services. In my opinion, this is hands down the best UPS Store in the country.

N G 3 weeks ago

This location is running a racket. Took about 10-15 pre-labeled packages here over the course of 3 or 4 months. I do a lot of shipping and am meticulous about measuring dimensions and weights of boxes - I know how it works (or so I thought). Every single package I dropped off at this location was being back charged. Sometimes by petty amounts like $1.20 and sometimes absolutely absurd amounts like $18.22 for a package they claimed was 8 pounds heavier than what it actually was (they even verified the weight with their own receipt). While the small $1.20-ish amounts I suppose I can forgive (perhaps my scale is a a slight bit off even tho it hasn't been before) - these larger amounts were simply not true. I assumed the back charging was happening at the larger distribution centers - until one day while waiting in line an established employee was training a new employee I hadn't seen before. While waiting, the established employee vaguely gestured to a pile of dropped off packages and told the in-training employee to "go through and see who needs charged." The new employee said he already had and there was only one package in the pile that had an incorrect weight. The established employee said "every package needs at least a small back charge - that's what the owner likes" I turned and left at the moment - have been going to a different location ever since and have not been back charged once for anything.

Beth Brand a month ago

Nachi and the team at the Huntington Convention Center UPS Store were immensley helpful when it came to receiving the many, many packages for our event. I was so impressed at how organized everything was. Nachi knew every package that was intended for our event and notified me each day with an update. Planning events at large venues like this can be stressful, but the team at the UPS Store made it a breeze!

Adrian 2 months ago

I was having difficulties with my delivery for weeks! I went into the store and Nachi was a big help. From his calm and kind demeanor to his focus on being productive and helping- he was a pleasure to work with. He assisted in facilitating the finding of my items and subsequent delivery! Please give this man a raise!

Cheryl Pierson 2 months ago

They are amazing partners. This is my second back to back event in the last 10 days. They are friendly They are super Efficient The costs are beyond reasonable. This should be your ship and print partner for downtown Cleveland whether your doing an event or shipping personal Items!!