The UPS Store

Calvin Sullivan 3 months ago

I dropped off a high-value Next Day Air package at this UPS Store on Saturday (3/21 around 3:30 PM). The package was accepted, scanned, and I was given a receipt with weight and tracking. Before that, I was left standing at the counter for several minutes while employees focused on printing screenshots from another customer’s text messages instead of helping people in line. It was unprofessional and set the tone for the entire interaction. It is now several business days later, and the shipment has never received an origin scan, meaning it never entered the UPS network. I returned to the store in person to resolve this, and the employee did not check the back, review logs, or attempt to locate the package. I was simply told, “if it was here, it went out,” while they looked at the same tracking I already had. Given the value of the item and the fact that the store accepted and scanned the package, this lack of accountability is extremely concerning. I’ve now had to escalate this as a missing shipment. If you are shipping anything important or high-value, I would strongly recommend using a UPS Customer Center instead of this location.

Peter Shiau 3 months ago

This UPS Store is great: convenient, the staff is super helpful and friendly. I use the store for mailbox services, returns, and notary services, and am happy with all three.

Rachel Oldham 4 months ago

Avoid this location at all costs. The couple that runs it is always so rude and unprofessional - I had an interaction where the woman has actually screamed at me for a nespresso recycling bag. It’s always so unorganized and filthy I’m pretty sure there was urine on the floor today. They never open on time, are always at least 15-20 minutes later than 8:30am. I’ve resorted to driving further to another UPS location to avoid this awful experience, and always regret coming here when I do in a pinch. There is one guy who works there occasionally that is very friendly, and I actually breathe a sigh of relief when I see he’s at the counter instead of the other two.

Eldos Orozobekov a month ago

Best UPS store in the world. Carla is amazing. Thank you!

Sarah Carbone 2 months ago

Staff is SO rude and unprofessional. They make you feel like you’re a nuance for going there. Even asking if they can throw out a piece of paper they refuse and tell you to use one in the parking lot- avoid. Another locations in the area are way nicer