The UPS Store

Yohan S 4 months ago

The UPS Shipping rates are astronomical VS online ups.. $130 VS $23 California to AZ for a set of golf clubs (already boxed and packaged). The service guy was nice enough so 2 stars for that but do your due diligence before shipping...

Ann 8 months ago

The kindest and most caring people work at this location! Louis helped me with packing my item and did a lot for me! The other day another representative was very caring and kind. Never been to such an amazing UPS location!

S F 9 months ago

Very helpful customer service as I tried to figure out how to ship an unwieldy but sentimentally valuable piece of furniture from California to NC. At no point did the folks in the store say “Sorry - we can’t help you”. It was always “Let’s see how we can help you with this!” While we were figuring out the details of my shipment, I observed the interactions of multiple other customers with other customer service folks at the store. Everyone was treated with respect and efficiency. If I lived in the SF area, this would definitely be the store I regularly used.

Kate Samara 8 months ago

People were nice and friendly, however, they failed me big time. I asked on a Friday for whatever service would get a sensitive document to a financial institution by Monday. On Monday, when it didn't arrive I checked the tracking number -- the UPS clerk sent it ground and it didn't arrive until Wednesday. So caused me lots of problems.

Téa Jiang 11 months ago

I rent a mailbox at this location and they lost a very valuable and important package. This is extremely disappointing, considering that the reason I am paying for this service is to avoid packages getting lost. I have emailed, called, and visited the store in person multiple times to follow up on whether they can find my package or compensate me for it. They have not responded to any of my emails. When I call or go in person, they simply say, "we'll get back to you." Eventually, the employees told me that the owner has agreed to compensate me for the lost package. It's been 6 weeks. Still no compensation despite me following up multiple times.