The UPS Store

Shrankhla Narya a year ago

Absolutely horrifying customer service. The gentleman working there is not only rude and unhelpful, but is absolutely disrespectful. When I asked him the same question twice, he yelled "Do I need to repeat myself twice?". Horrified, I left instantly. A few days before that I had also stopped by to check on the status of a package they were holding for me. When I pointed to a package that looked similar, he screamed, "What do you want? That's not your package. Leave and come back when you get a message". Mind you, he did not even care to look at the tracking number for my package or entertain any follow up questions from me. I understand that it's a hard job but treating a customer like this is unacceptable. I was simply trying to collect my package and I would think that answering my questions is a part of the job. Worth noting, I barely spoke for 30 seconds in each scenario and got treated poorly without any provocation. I'm stressed about going back to the store tbh which is kinda ridiculous. There are SEVERAL other reviews about the same person but clearly they do not intend to do anything. Please fix your customer service!

Art USA 10 months ago

This location is located in the Financial District of San Francisco and is a bit on the smaller side, but the service is kind and friendly! I was there to print Art Gifts for others. Enjoy the Art Photos by Art USA!

Julio Daldon a year ago

This UPS has the worst delivery service I’ve ever experienced in the U.S. On May 21, 2025, I sent a package to a friend that was supposed to arrive by May 23. I paid significantly more for this service and was guaranteed it would be delivered on time. The package ended up arriving late on May 27. By then, my friend was no longer at the location. The package was lost — and it contained extremely important medication for him. I went to the store today, and they refused to even process a refund for the extra amount I paid. They said there’s nothing they can do. You pay for a service at this awful company, they fail to deliver, and then refuse to refund you. I will never use UPS again and I absolutely do not recommend this garbage of a service to anyone. My friend is now suffering and unwell because of this.

Eleftheria Letsiou a year ago

0 stars for the worst customer service ever. I was traveling to San Francisco for a conference and had my poster delivered to a friend’s house. Unfortunately, my friends couldn’t be in town, so I changed the delivery location to a UPS store. When I went to pick it up, I believe the same short Hispanic man mentioned in another negative review was there. At first, he insisted my order hadn’t been delivered. I gave him the tracking number, and only then did he agree to check for it. When he finally found it, he refused to give it to me because the package still had the old shipping address on it. He was extremely rude and unhelpful. I showed him the order with my name on it, but it didn’t matter. He kept asking why I would send my order to someone else’s address. I called UPS customer service, and they tried to find a solution, but he literally berated the person on the phone and insulted them for trying to assist me. It was a waste of $70 and caused a lot of frustration. Thankfully, FedEx was able to reprint my poster in time. To the short man: the poster won’t be picked up—because it was mine. If you hate people this much, please consider another line of work. To the owner: close this location if you can’t hire staff who know how to help customers. To everyone else: PLEASE take your business to a different UPS store where you’ll be treated with respect

Levan Dashniani a year ago

I needed an overnight currier service to send a piece of paper and passport style photos to Canada. The representative told me that it will be $73 in total and it will get delivered the next day. I happily accepted and paid. They called me the next day saying that the package will not be delivered as planned and there is a customs fee of $32 payable, otherwise, the documents will be delivered back to me. I don’t understand why this information was not told earlier when I sent the package. Now it costed me ~$100 in total and the package did not get delivered on time (it’s still on the way). Disappointing.