The UPS Store

Yirun Li 4 months ago

1 star for early closure. 5 star for the nice driver guy who offered to take packages. Was there 18:28 and the door locked. Staff appeared to be enjoying themselves and refused to take any more packages. If the hours are not as listed please consider a change to the door sticker. A driver guy saw me and offered to take the packages but unfortunately I don’t have any labels on them. The reason I went to a physical store is so I don’t have to print out labels.

Christa a month ago

I recently moved from Atlanta and Chicago and needed to ship a few items that I couldn’t live without. The team here was so friendly, knowledgeable. -!/ helpful assisting me with figuring out which size boxes I needed as well as getting them packaged right and shipped. 10/10 service 🥳🚚

Sid 6 months ago

Will never ship from this store. I went last week and they said the cheapest price is ~$80. I said i routinely use UPS and it doesn't cost more than $30. The store person said prices have increased. I was in hurry and shipped. This week i had to go again to ship a small package and they said it will cost ~$40. I did not ship and went to another UPS which shipped the same package for less than $20 for same delivery day.

Maddie Barnard 6 months ago

I wish I could give 0 stars. The employees here are very rude and unprofessional. I came here to return a package to Amazon and when I got there the lady told me I needed a box, I told her I paid for a box with my return label and showed her the receipt. The guy behind the counter literally said to me in front of the other employee and other customers, “well Amazon never actually pays us that so we don’t give out the boxes. You will have to bring it in the box it came in.” Which I have long thrown away by now unfortunately. So I then asked the employee helping me at the register, “okay, do you have a box I can buy to ship this in?” And she literally said to me, “you don’t want to buy our boxes they are expensive.” So, they quite obviously did not want to help me at all, and even tried to convince me not to make a purchase. I will never be back here, this was just such a weird and rude encounter.

Hector Ruano 7 months ago

My experience with UPS has been incredibly frustrating. Packages that are supposed to arrive at my home keep showing up opened and re-sealed with clear tape, which is completely unacceptable. On top of that, the most recent package was stolen during the delivery process, making the situation even worse. It’s not even about the financial loss — it’s about the lack of care, reliability, and professionalism. It’s disappointing that a company whose only job is to deliver packages can’t manage to do it properly. Customers deserve better than this level of incompetence. I no longer trust UPS with my deliveries.