The UPS Store

Ben Mace a month ago

Best ups store service in the country. Gus's was super helpful, helped me save some money too. 10/10 recommended.

John 10 months ago

I have been coming to this UPS Store on Flamingo (Store #0097) for over 10 years and have always received great service. Kabir is a young man working hard to make a living, and I’ve always found him to be polite, professional, and helpful with customers. The rest of the team here is also courteous and respectful, even when dealing with difficult situations. I was in the store the day this incident happened to pick up my mail and witnessed it firsthand. The customer had shipped a large Amazon return, which requires a box—either the original box from home or one purchased in-store. UPS Stores are not responsible for providing free boxes or packing large items at no cost. While they may sometimes add tape to a small box as a courtesy, packing an oversized item in a $13.50 box is a service that requires a fee, and that is standard policy across all UPS Store franchises. With today’s inflation, small businesses must follow these policies to keep their doors open. Returning days later over $6.50 and confronting staff is not reasonable. It’s similar to buying a bag at the grocery store—you wouldn’t expect to get your money back after using it.

Beau Blanchard 5 months ago

No one was inside for at least a few minutes, eventually a girl came up and started yelling someone’s name. He eventually came up and had a very hard time packaging my item. I asked for him to cut the box height down three times and had to physically stop him from taping it with 6” of void space at the top. They charged me $3.25 to print a thermal UPS label because “that computer don’t have a good printer…” and now I look like a moron because there’s a massive 4x size label taped to the top of my haphazardly packed box. I was also told that if I didn’t pay for “fragile pack” I wasn’t allowed any void fill. I had to package my own item because he couldn’t figure out how to fit it in the box he had measured 30 seconds earlier. Didn’t get a receipt, either!

King Tuck 5 months ago

Unprofessional. Arrived on a Saturday when business hrs say 9am-5pm, google said they were open, Apple Maps said they were open, their own website said they were open yet at 9:44am the door was locked. Called them 3 times with no answer.

S D 6 months ago

$7 for a box is the most ridiculous thing I’ve seen in awhile by ups. Don’t waste your time unless you have your own stuff even with return codes. Returned many items without a packing box but of course temu is the tricky one I guess. Customer service is great so that’s a bonus I guess.