The UPS Store

Mrs Patterson 6 months ago

As of late this store has changed , customer service is now lacking. The employee Brian or Alexander didn't want to provide his name was very rude. I am understanding its the holidays and perhaps busy but the rudeness is just not apart of the store experience. I will not be coming back.

Jonathan Nostades 8 months ago

I understand why the reviews are so terrible. I walked into an empty store asked to print and the manager led me to the rental computer. I realized after I finished that I was being charged for the computer use seperately and asked if there was alternative way to print? He explained that i could just email my files over. He would have never told me this had I not asked. Dude is a terrible person. Doesn’t care about anyone’s money or time. Just a lazy careless employee.

Tony 8 years ago

Do not ship thru this store without viewing these pictures and reading this review. I shipped this TV brand new in the box, surrounded on all sides with Styrofoam protective packaging. They inspected the carton and allowed me to insure it for $600.00. I get the TV returned to me with the box completely torn apart and with holes in it. They had to tape around it to keep it together to ship back to me. The top of the TV was totally caved in. Obviously the box was jammed in the conveyor system and someone kicked it to free it up. That is the only way it could have sustained this type of damage. The UPS STORE DENIED MY CLAIM!!!!! He stated it was insufficiently packed. The best part? I receive TV's in at my work place from UPS just like I shipped this one out! This is how UPS ships TV's! If the packaging was inadequate why did they allow it to be shipped and insured for $600???? Why didn't they refuse to ship or refuse to insure it? What packaging would have prevented this type of damage...titanium? If they denied this claim they will deny yours. Do not use this store.

Miranda Draper 11 months ago

I used to recommend this store to everyone. It was one of the few places that didn’t nickel and dime you for every little thing—tape, scanning, etc. Unfortunately, that’s no longer the case. Recently, Amazon notified me that items were missing from a return I dropped off here (a single package with multiple items—some arrived, others didn’t). When I went to speak to the staff, they took no responsibility and basically told me there was nothing they could do. I let it go because they had always been great in the past. But today sealed the deal. I brought in a package to ship (the 4th one I’ve done this way at this store), and was suddenly told there was a charge to scan the label. This had never happened before. The same person who had helped me previously—amazon missing packages—now claimed they “never do that” and even talked poorly about another coworker in front of me. Another employee reluctantly agreed to print the label, but with a fee “this one time,” which honestly just added insult to injury. I’ll be taking my business elsewhere—USPS scans my labels for free and treats me better. It’s disappointing to see such a decline in service.

Erica Weaver 4 years ago

These guys are AMAZING! No LINE!!! No WAIT!!! This was the highlight of my day, until I was greeted with a warming SMILE! But not to mention, the most SYMPATHETIC, COMPASSIONATE, PATIENT, & most UNDERSTANDING young man in customer service in such a long time I had to leave a ***** REVIEW…..