The UPS Store

Jessica McRackan 4 months ago

Esther and Stacia were so very helpful today! In particular, I appreciate your positive attitude and patience and listening to me. I was concerned about the safety of the items I was shipping out, And they were able to explain the process and carefully pack up my items to go. I will make sure this is a UPS store I come back to.

Dwain Sims 2 months ago

I had a really bad experience with a cell phone provider. I had a phone that failed under warranty in Feburary 20206 and I had sent it back to them to be repaired. They claimed that the phone was still locked and sent it back to me. I did as they asked and used the UPS label that they enclosed to return it to them. I dropped it off at this UPS store near my house. I was given a receipt which I thought I stuck in a pocket. Several days later after no response from the company, I contacted them to inquire what was the delay. They claimed they did not receive the phone. And asked me for the tracking number - they had issued the Label - they should have known this. I searched and searched and could not find that receipt. In desperation I went back to the UPS store on Falls of Neuse to see if they could help. Steve (who I think is the owner) was able to go through the records and see there was a package sent to that town in Texas from their store on that date. He was able to provide me a printout of the tracking of that package and that it was received on their end. I was able to provide that back to the equipment provider to prove that it had been delivered. They investigated (over and over) and finally gave me my refund. I was without a working cell phone for 10 1/2 weeks. The team at the Falls of Neuse / Durant road UPS store went way above the call of duty to help me. Lesson learned. Take a photo of every receipt like this when you get one. (I had bought 3 phones from this provider; not likely to do business with them again.)

Aisha Lewis-Scott 2 months ago

Excellent customer service and very affordable prices! Brittany helped me select the correct packaging size for my shipment and exercised great care in helping pack my item and ensure it was secure. The store was clean and the atmosphere was very refreshing. I was greeted by the staff when I entered and both Brittany and her coworker were friendly, personable, and made me feel valued as a customer. I will be sure to visit this location the next time I have shipping needs.

Sanjay Handa 3 months ago

I have started coming to this UPS store in the past couple of weeks for my copying and mailings.. All I can really say is that the service is efficient and staff extremely polite and patient. I have only encountered and worked with the Store Manager, Spencer Turpin, who I find to be great. Today, he helped me with my copies and mailings. I informed him that I dreaded to go the the Post Office. He in turn said that his store offers the same service. I jumped on it. I definitely would suggest to give this store a try. You won't be disappointed.

Viki Tsomaya 4 months ago

I had a huge return - 16 boxes! Amanda and Bee were incredible! Professional and helpful. I enjoyed their enthusiasm in processing all the boxes. Amazing work!