The UPS Store

Joseph Jessee 2 months ago

As someone who has frequented this location several times over the last decade, I felt compelled to share a review after my visit this evening. The staff is great. You can tell they truly appreciate their ability to help others. While I've had many great interactions, tonight's visit was exceptional. This location is rather small. Upon walking in, I realized that with over 7 people waiting, it wasn't going to be a quick trip. There was only one person working, but he was quick and efficient. He helped folks print while also helping people ship and claim packages. He was friendly but knew he had a line, nearly out the door, of people to help. He had a solid can do attitude the entire time and provides his undivided attention to each customer he worked with. Always a great visit at this place and tonight put it all in perspective.

Zach Boucher 4 months ago

This store does not have a phone. I called this store 5 times in a row yesterday, and I just called them 15 times in a row to confirm delivery of a package. No answer at any point. Left a message, no callback. Just walked into the store and called the phone number standing in the lobby, it didn’t ring. The phone is either completely disconnected or just does not exist. The clerk gave me attitude when I suggested that they should probably have a functioning phone. Also, surprise surprise, half of the packages that were supposed to have arrived were not there.

Vikram Singh 3 months ago

I had an excellent experience at this UPS Store. Jessica was incredibly helpful and professional throughout the entire process of setting up with services i needed. Moving can be stressful, but she made the transition seamless by following up via email and ensuring every detail was handled correctly. If you need reliable service and a team that actually cares about their customers, ask for Jessica. 5 stars!

Tyler Phenicie 4 months ago

I use this location to have my packages delivered when I may not be home. I have had a PO Box at the post office and have tried a co-working space for package delivery. I wish I would have signed up with this store initially because they have been the best by far.

Salem Albayyari 5 months ago

I have been to every ups in Columbus. I ship for business. Some are better than others. This location is the best. I come nearly everyday to drop off packages. Jessica is nice and everyone seems happy to be there 5/5 recommend!