The UPS Store

Marlon DeQawn Henson a month ago

TO: UPS Area Supervisor / Center Manager (Route 43123) DATE: May 10, 2026 TRACKING NUMBER: 1ZW 933277816751581 CUSTOMER: Marlon D. Henson ​URGENT NOTICE OF SAFETY CONCERN ​I am filing this formal grievance after three separate attempts to resolve this through the standard complaint line. I am being ignored while the hostility from the driver assigned to my home continues to escalate. I am a 66-year-old resident with mobility issues, and I no longer feel safe with this individual appearing at my residence. ​DETAILED INCIDENT LOG ​INCIDENT 1: Physical Aggression & Impatience ​Context: I had two packages for pickup. I had called the service line beforehand and confirmed that I had one prepaid package and one requiring a label from the driver. I was instructed to give both to the driver. ​The Event: I gave him one package turn to get the other one at which time he was walking away I said wait wait there's another package he refused to return got to the truck and said you bring it to me. The driver always parked on the street rather than coming to the side door. Because of my mobility issues, it took me a moment to walk across the grass to meet him. He was visibly annoyed at being "held up." When I reached the truck, he snatched the package out of my hands with physical nasty aggression. ​INCIDENT 2: Verbal Hostility & Gaslighting ​The Event: Several months later, the same driver returned. When I calmly mentioned that I recognized him from the prior "snatching" incident, he became extremely nasty. He yelled, "I don't even know you!" despite the prior formal report. His demeanor was unprofessional and intimidating. ​INCIDENT 3: Recent Harassment & Refusal of Service (Approx. 5:56 PM) ​The Event: I heard the truck driving at a high rate of speed through the neighborhood. When I met him at the door, he was immediately hostile. ​Verbal Abuse: He yelled at me, calling me a "liar" regarding our previous encounter. ​Degrading Conduct: He explicitly stated, "I am not taking the package out of your hand," and forced me to drop my package on the ground like a piece of trash before he would touch it. ​Escalation: He claimed he had "it all on tape" and became so aggressive that I had to inform him I was calling the police and the complaint department for a third time. ​FORMAL DEMANDS FOR RESOLUTION ​IMMEDIATE ROUTE REASSIGNMENT: I am formally demanding that this specific driver never return to my address again. There is a clear personal vendetta and a lack of professional restraint that makes his presence a liability. ​"DO NOT DELIVER/PICK UP" ORDER: I request a permanent flag on my address (Route 43123) ensuring this driver is barred from servicing my home. ​EMPLOYMENT RECORD: This report must be added to his permanent file. His behavior—forcing a customer to drop a package on the ground and calling them a liar—is a violation of UPS's core service standards. ​SUPERVISORY CONTACT: I am requesting a direct response from a supervisor to confirm that this change has been made. I pay for these services and should not have to live in fear of the person delivering my mail. ​"I do not want this man to lose his livelihood, but I will not have my peace or safety compromised at my own home." ​Respectfully, ​Marlon D. Henson

Katie Legg 5 months ago

Went to this location Wednesday to return Amazon package. My phone locked up the young woman not only helped with my return but also managed to unlock my phone. She went above and beyond with helping a frazzled woman resolve her problems. Great

Joe Van Hove 6 months ago

Made an appointment for notary service, the notary wasn't paying attention as we filled out a car title at the front desk so he then refused to notarize even though we signed right in front of him. He was very rude in general and not helpful at all.

Jim Liu 9 months ago

I had the pleasure of working with The UPS Store #3435 on a recent pick, pack, and ship project, and I can’t say enough about the excellent service I received. From start to finish, the team was professional, responsive, and detail-oriented. A special shoutout to Gopal, who was an absolute gentleman throughout the entire process. He went above and beyond to ensure everything was handled efficiently and with care. His communication was clear, timely, and always customer-focused — a rare and much-appreciated quality. It’s clear that this store genuinely cares about its customers. They consistently made extra efforts to accommodate my needs and ensure the project was a success. Whether you're handling a complex shipping task or just need everyday support, you can count on this team to deliver with excellence. Highly recommended!

Hannah Juras a year ago

I've been to this location several times and have always had excellent service. Today, I brought in two large portraits to see how much shipping them would cost. Bridget was very friendly and professional, explaining the costs and handling my items with care. She was super understanding when I wanted to wait in the store so I could text my husband about whether he'd be comfortable with the cost. Ultimately, I decided not to ship the items, and since I had my young child with me, Bridget and Stew offered to let me get him to the car and bring my car around so they could load the portraits in for me. I didn't even purchase anything on this visit, and they still provided top notch customer service! I will happily take my business here in the future.