The UPS Store

Mary MacDonald 6 months ago

I've been dropping packages off at this store for a couple of years. The last time I went in I got lectured by the owner about how "criminal" Pirate Ship is, how it's their direct competitor and how anyone using them should be calling for UPS pickup vs dropping off pre labeled packages at their franchise location, which UPS expressly tells you to do. I was unaware of this and while I understand his frustration he was rude and nasty to me and other customers, refused to let me wait to have the packages scanned for a receipt and just an overall unpleasant person. I've used this store for other services in the past and different members of the staff were helpful, but I will now avoid this location even though it's the closest to me.

Barbara Heck 4 weeks ago

Service is excellent. I have used this UPS store a number of times. Employees are knowledgeable, friendly and very efficient. This particular store is not especially close to where I live, but I trust the service there 100%

Nick N. a month ago

If you are looking to get something notarized, don't bother with this UPS store. They advertise that they have a notary, but once you walk in, they will tell you it's only on tuesdays and wednesdays 1-2pm. Then it turns out that their notary does not notarize car titles due to... LIABILITY reasons! So here is the kicker. If you are a notary in the State of Ohio, you are a public servant and are required to provide services for any lawful, reasonable request from the public. Citing vague "liability" reasons could be interpreted as avoidance of public duty and have legal consequences. Or, their notary simply doesn't know how to notarize a simple document, since they are afraid of liability for DOING THEIR JOB. If an auto mechanic (and I am one) only worked on cars one hour a day twice a week, and during that time frame refused to fix cars because he was afraid of a liability if he broke something, he would be worthless to the community as a mechanic. This UPS store may not be totally worthless, but in terms of notary services it most definately is. But judging from other reviews, they don't do so well with packages either.

Kelsey Caitlin 6 months ago

The man who runs the franchise is incredibly rude. Wouldn't give me a receipt because I printed the label from pirateship. Even though I've used this location no less than 15 times in 2025. Clearly this guy is in it for the money and the $3 he would've made if I printed the label with him was enough to embarrass me in front of the whole store. Felt real good to be the only black person in a full store at Christmas being talked over and told how wrong I am. I can't wait for the day when the goal is to educate not berate.

Fred Brothers 5 months ago

WORST UPS STORE ON THE PLANET!!! I've shipped hundreds, maybe thousands, of packages at dozens of UPS Stores. Stopped in today this one today because it was on my way to work. Haven't been there before. Had to ship 3 packages. I already had labels for 2, but needed to have the 3rd printed, and asked to email it to store. "Sorry, we don't accept emails. You can use this $5.00 kiosk to log in to your email, though..." Oh, wow, every other UPS Store on the planet accepts an email for $1 buck, but their clever little money-grubbing franchisee found a way to charge customers $5 bucks. Wow. Then I find the label on my phone's eBay app so I can email it to myself, so I can log in to their $5 kiosk to print it, and the worker says "ARE YOU MAKING A LABEL?!? You can't do that. WE SELL LABELS HERE. That would be a conflict of interest..." Uh... huh? A conflict of interest for WHO? Not me, and I'M THE CUSTOMER. Maybe it's a conflict in YOUR interests, because want to sell me the UPS shipping at inflated prices, but I already bought this label on eBay and you have a contract with UPS to accept UPS packages. Nope, she wouldn't let me send the label to myself and then pay them $5 bucks to print it. Said she wouldn't accept my package. I'm pretty sure that violates their contract with UPS. Beyond that, it's the worst customer service experience I've had in a long time. Awful store. Money-grubbing franchisee-owner that does not care about customers. Don't give them your business. Don't give them your money. Don't give them your time. Go to Reed Road or Bethel Road - the owners there are wonderful and they understand customer service. This is the WORST UPS STORE ON THE PLANET...!