The UPS Store

Delsean Porter 4 months ago

Adam was really helpful with my Amazon return. I honestly didn’t know what to do and he walked me through it step by step while attending to other guests in the store. (:

Liz Mihalov 3 months ago

I needed a notary, so I went online to check the availability at the Steltzer Road UPS Store. The website led me to believe that I must make an appointment, so I booked one and made sure to arrive at the scheduled date and time. When I showed up, one of the employees informed me that they don't take appointments and the notary had left for the day at 3:00pm, but I could come back the next day (which wasn't going to be possible for me). The only reason I gave this review two stars instead of just one is because the employee was actually quite courteous and it wasn't his fault that the website gave me the wrong information. However, I would really appreciate it if it were made clear on the website when a notary is available, so that I don't waste my time showing up and then having to gamble on whether or not I can get a document signed. I'd also love it if the UPS website didn't give me the option to book a date and time and if they didn't send appointment reminder emails if appointments aren't really required.

T N 6 months ago

IF I COULD GIVE ZEROS STARS I WOULD: I had an extremely unprofessional and uncomfortable experience at the UPS Store on Stelzer Road in Columbus, Ohio. When I arrived, the door was locked, and the employee who eventually let me in was not in uniform and offered no greeting. His attitude was dismissive from the start, he huffed when I spoke to him, slid my return receipt across the counter without acknowledgment, and spoke to me in a rude, irritated tone throughout the interaction. When I attempted to ship a package, he became visibly aggravated when asking for a description of the item, insisting that “gift” was unacceptable and speaking to me aggressively even as I tried to clarify. He ultimately refused to ship my package. When I said I would take it to USPS instead, he responded, “We don’t need your money… they’ll lose your package,” and continued making unnecessary comments about me coming in “this early doing all this.” I left the store feeling disrespected and singled out. As a Black woman interacting with a white male employee, I felt I was treated differently because of my race, which made the experience even more upsetting. This level of unprofessionalism and hostility is completely unacceptable. * I have sent more than one email to the store and corporate with no response * NOT SURPRISED *update the representative NAME is JAMES so avoid his racist self like the plague*

Camille a month ago

The UPS store associate at the counter was very knowledgeable, polite and helpful. I have been pleased with package arrival time and consistent service whenever I use UPS.

Mz Lisa Putsitdwn4real 2 years ago

I had 📦 packages to return to JCPenney because they left the security sensor on a pair of my granddaughter 👟 sneakers & they sent 2 different sizes🤔🥺. Anyway the CS rep at UPS was truly helpful because they sent me 📥📩email to scan an QR code. He had to do it for me to send it to their email, but it wasn't sending so it felt frustrating but he found it he said sometimes because of the building it blocks the Internet connection so my wifi wasn't connected. Long story short he saw it went through & he took care of it for me. He went the extra mile to take care of it. I didn't get his name but I appreciate his help! 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽😀😀😀😉