The UPS Store

Kristin Alexander 2 months ago

Amazing customer service! The staff at the UPS Store at 3701 S. Harvard Ave. in Tulsa came to my rescue and I can’t possibly convey my gratitude enough. I bought a piece of artwork online, but it had to be picked up in person at a specific time at a Goodwill store in Tulsa. I live in Seattle. I initially arranged for a friend to pick it up and ship it to me but she had a family emergency. While the art isn’t worth much, I think it’s special and hoped to be able to get it somehow. I spoke to Tristan Alexander at the UPS Store and he said staff could pick it up for me for a nominal fee and coordinate shipping. Store owner Brent Hopkins arrived for my appointment and the store carefully packaged my item, which I received quickly. Thank you, Tristan and Brent for going out of your way for me. I highly recommend doing business with these great folks!

Andrew 6 months ago

I would give 0 stars if I could. The UPS Store at 3701 S Harvard Ave A, Tulsa, OK is run by an extremely unprofessional and hostile franchise owner - Brent Hopkins. Despite UPS corporate confirming that he was breaching the contract, he retaliatorily closed my Private Mailbox while I had important mail in transit. He has a superior complex, is condescending, mocks customers, and insults intelligence. I waited four weeks for my mailbox key that I never got, paying for a service I could not access, and when I escalated the issue, he became angry, dismissive, and abusive, making false claims and hanging up on me. This is bad business and unsafe to do business here. There are many reviews warning about his rude and unprofessional behavior. He also owns another location, which should be avoided. I went to the post office and got a mailbox and keys the same day—do not do business here.

Lincoln Files 4 months ago

The people at this store are amazing! I had a giant heavy art piece I needed from Tulsa and these guys did everything! I had a courier drop it to them and got it packed super carefully and got it to me in perfect condition! Thank you guys so much! Excellent experience, no notes!

nara mcneal 5 months ago

Love the staff in this store. Today Miguel helped me with shipping boxes, wrapping and printing out return levels. Very kind & respectfully. In my living area we have4-5 UPS stores, this one store # 1849 my favorite. Thank you to all the staff, especially General Manager Brent Hopkins.

Edie Allen 6 months ago

You will not find a more professional and caring crew. This has been and will always be our "go to" place when their services are needed. I have witnessed rude folks upset that they needed to pay for shipping items that they assumed was part of that company's return policy. And boy did they take it out on Brent and his crew. Any poor reviews of this story is someone's personal sour grapes and lack of person responsibility to know a company's return policy when ordering on line. This is a 5 star review of the 37th and Harvard UPS store!!! E. Allen