The UPS Store

Kim Lance a month ago

I had such a great experience with Haylee yesterday afternoon while returning my Amazon packages. She was incredibly helpful, patient, and most importantly super friendly and sweet. I have come in before and was helped by some not so friendly employees. She gave me the best experience I have had at any UPS location. I will continue coming just to be helped by her! Customer service like hers is hard to come by nowadays so Thank you Haylee for making my experience so pleasant!

victoria 3 months ago

It’s an easy stop to drop off all my Amazon returns and it’s always a quick process. My dad recently sent a package to me in San Diego that was ultimately lost (no fault of the store) and now needed to get a claim started. The warehouse manager whose employee lost the package, did little to help and the UPS hotline wasn’t much better. However, Wendy, a lovely lady at this location went above and beyond to assist me. She helped me reprint my receipt and walk me through the claims process. She could have simply referred me to the hotline but she didn’t. Her care was very much appreciated and I hope this location recognizes how important it is to have employees like her representing their store.

Lori (Lori Lou) 9 months ago

The staff are always friendly and helpful. I had a big request to have some items laminated and it took some time but Wendy was so kind and did an excellent job. I appreciate her effort and willingness to help me. Our favorite UPS location hands down.

Paige Schlemmer 5 months ago

It is highly suspicious when asking to insurance a high value package that they demand to know what is in the box. That a "collectable" isn't enough. Whether I am sending a collectable baseball card valued at $5000, or jewelry, or my grandma's vintage whatever, if a person is willing to pay the fees, it shouldn't matter. After I called a UPS supervisor, I was informed that stating a "collectable" is enough. When I call this store back to tell them, the manager on duty, Kayla, even informed me they are allowed to open a packaged to make sure the item I am declaring & insuring is actually in the box. Sure seems like an easy way for sticky fingers to steel an item and then have UPS foot the bill. I definitely wouldn't trust this location with anything of value.

1 Mezrahi 2 months ago

Always the best! associate asked if I had a AAA card and gave a discount to my purchase. Great store I always go to UPS before any other