The UPS Store

Kieshia Ealy a month ago

They tried to charge me $2 to print my shipping label that I emailed to them & then tried to tell me I had to pay for a box when the instructions from where I bought it from clearly says “Returns will not be accepted if the part, or the manufacturer's box, is missing or damaged while in transit to our warehouse.” He tried arguing with me about my return for money he wasn’t gonna give me if I would’ve paid for a new box & not been able to get my money back. I’ll never come back to this location as long as I can help it. **UPDATE** (screenshot included) Sooooo Javed, you WERE NOT there when this took place so the “We offered you to pack the manufacturer box into a new box to comply with the shipping requirements. We apologize for the inconvenience, but we are just following the merchandise returns program requirements.” Is total BS. Yall DID NOT offer to pack the manufacturer box into a new box. I went to a different location & they shipped it for me IN THE ORIGINAL BOX with no problem. I don’t want the corporate BS. As I said before I’ll never come back to this location as long as I can help it!!!!!! & my 1 star review still stands.

saeed tavakhsh a month ago

They told me I have to email the receipt to them so they can print it. He scanned the printed label which he could easily scan on my phone. He charged me $2 for that and throw it away. It’s kind of scam. Imagine how much they can earn by this trick.

King 7 months ago

This ups is the worst I had a package delivered here because my address is new and ups wouldn’t deliver to my home. The package wasn’t checked in until 5:45 they close at 6. I came the next day and was told it would be a holding fee to get my package. However I later found out the package was delivered there at 1pm and no one marked it as received. The girl working the front desk is rude and has a disgusting attitude.

michal izydorczyk 7 months ago

Huge warning. Guys working there force customers with returns to buy their boxes at upscale 20$ range prices, even if the package is correctly put together. Happend to me twice in a row, another ups place in town had zero issues with similar packaging. Basically scammed me out of 40ish usd banking on me dropping the packages late and no time to drive elsewhere. Avoid avoid avoid

TLea A 7 months ago

This is my second bad experience with this UPS franchise location. First, the staff is extremely short and rude to customers. They nickle and dime you where they can. I Tried to send a tiny package to be delivered within Texas and the cheapest rate was $27.45. Added a picture for size reference of my package. Also tried to send an Amazon return and was told it needed to be in special packaging due to the “ground shipping”. They’re slippers! And in the packaging that Amazon sent them in. This was a last visit for me at this location. Brace yourself for short mannered staff and ridiculous shipping prices.