The UPS Store

Jose Figueroa a month ago

I live less than half a mile from this UPS Store and have used it many times. Unfortunately, the customer service has consistently been poor, and today was the final straw. I came in for a notarization. The manager addressed me abruptly and spoke to me in a tone that was completely unnecessary: “Step to the side. Get your ID out. Don’t sign anything. Wait.” This is not the first time I’ve been spoken to this way at this location. When I became visibly irritated but chose not to engage, she commented on my demeanor instead of maintaining professionalism. I asked for a manager — she stated she was the manager. I asked for a district, regional, or general manager — she said they don’t have those. I asked for a corporate number — she refused. I asked for her name — she refused, despite wearing a name badge. She then called the owners and spoke about me as if I wasn’t standing right there, giving her own narrative of the situation. When she hung up, I told her she needed to watch her tone and that I do not accept being spoken to that way. Her name is Velma Lopez, and her conduct was unprofessional and unacceptable. I have reported this incident to UPS Store Corporate. I will not be returning to this location, and if the next closest store is owned by the same franchisee, I will stop using UPS entirely. No customer deserves to be spoken to like this. Unacceptable experience. If Ms. Lopez has a background in corrections or law enforcement, or is married to someone who does, that tone may be normal in that environment — but it is not appropriate for customer service. She should be retrained immediately. I will not return to this store, and I will share my experience whenever relevant so other customers know what to expect. If the nearby UPS Store is owned by the same franchisee, I will avoid that one as well.

Aubri Clegg 5 months ago

The customer service was incredible!! I recently had a few Amazon returns to make but one was over 130 pounds. I went into the store and asked if someone could assist me with getting it out of my car. Bob was so kind and helpful. I managed to use all three registers in the store and took up a lot of his time. He never once seemed annoyed or irritated. He treated me with nothing but kindness. Thank you, Bob, for demonstrating a true example of customer service!

Deanna Martinez 6 months ago

Dear Store Owner, I am writing to formally express my dissatisfaction with the customer service I have repeatedly experienced at your USP Store location, specifically involving the store manager, Velma, and an employee named Pedro. During multiple visits, I have consistently encountered an unwelcoming and unprofessional environment. Staff members appeared disengaged, unapproachable, and displayed little to no courtesy or willingness to assist customers. On a prior visit, my document was reviewed, approved, and signed off by Manager Velma. I was stamped with approval, and I have documentation to support this, which I am prepared to attach to this email if needed. On a subsequent visit, I returned only because the City of SA required a correction—my full name, including my middle name, needed to be included. Despite this being a reasonable clarification, I was met with significant attitude and dismissive behavior. I was told that I should not have signed the document, which directly contradicted my previous visit when the document was approved and signed under management supervision. Instead of calmly explaining the issue, both Velma and Pedro spoke to me in a condescending manner and implied that I was at fault. I was also told they had previously “gotten in trouble” for handling documents this way, which only added to the confusion, as this was not my error. I was simply seeking clarification on a process that your staff initially approved. At no point did I behave disrespectfully or warrant such treatment. A lack of empathy, patience, and basic customer service was evident throughout the interaction. Given that your staff are licensed notary professionals, it is concerning that procedures were not handled consistently or clearly explained. When mistakes or miscommunication occur internally, customers should not be made to feel uncomfortable or blamed for them. This experience was extremely disappointing, and I strongly encourage you to address staff professionalism, customer service standards, and procedural training at this location. Thank you for your time and attention to this matter. I hope it leads to meaningful improvements for future customers. Please respond to this email at your earliest convenience as I will be leaving reviews on y'alls lack of customer service support and process.

Em Morbid 5 months ago

I went here today around noon and I had a wonderful interaction with one of the employees here I unfortunately didn't get her name but I really just wanna commend her. Shee was so incredibly nice and friendly and just radiated warmth and good vibes. She made me feel at ease and made returning Amazon packages so fast and easy. I struggle with severe social anxiety and agoraphobia so just running simple errands is challenging for me but this one little interaction just made my day and I even got to tell her about my kittens and how they do parkour off me lol. As I was leaving she told me to stay safe and I could tell she really meant it. She's a really nice incredible person and I hope she gets all good things. So I just wanna say thank u to her

Beatrice Ramos 4 months ago

The staff is always very polite and very helpful. I always have a lot of questions when I go in there and they are very patient with me, even when there is a long line behind me, I never feel rushed. I highly recommend visiting this location. I truly appreciate the service that I receive here. Thank you.