The UPS Store

Dee Vibe 6 months ago

I rarely receive customer service that would prompt me to sit and write a review. However, this morning was an exception. Sometimes I return packages using Uber’s courier service and send the items to this UPS store located at 1801 Martin Luther King Drive. I have never encountered a problem with the service until today, Monday, December 22, 2025. I was returning a relatively expensive item, and the courier was unable to locate the UPS store here. The courier driver was having problems finding the store and called me to find directions. I called back and tried to direct the driver to the store, but she was still unable to find the store. We went back and forth, and I ended up getting disconnected from the courier service. I called the store and spoke with a UPS representative who stated that no one had come into the store to drop off a package. Minutes later, I received an email stating the package had been dropped off, but I was still unsure because the driver was so unaware of what she was doing to find the UPS store here. I called the UPS store here on Martin Luther and spoke with the same representative, by the name of Ms. Jackson, and she noted the UPS number and tried to retrieve some information about the drop-off noted. Ms. Jackson did not find any information in the UPS system about a drop-off at their location. Frustrated, I tried calling UBER and could not contact anyone directly to find out where my package was left. Minutes later, my phone rang, and it was UPS calling. Ms. Jackson informed me that she looked outside her store door and down the hall and saw that a package was left doors down from the UPS store. Ms. Jackson was calling to inform me that she had retrieved the package. I gave Ms. Jackson my information, and she validated that it was me, the nature of the package, and how to manage the package moving forward. The fact that Ms. Jackson was initiative-taking and went out of her way to look for the package and return a call to me was “fanatical” customer service. It meant more to me than she would ever know. Ms. Jackson was there to help with the issue at hand, and it was first-rate customer service. Appreciatively, D.

Jose 8 months ago

Crazy awesome store. All my order was delivered perfectly 👌 Customer service Awesome Store was neat and tidy Fully stocked up and Ready to answer anything My to go store FOREVER thank you for your help

Lori Curbo a year ago

This location deserves way more 5 star reviews! I think it is unfair for someone to give a 1 star rating just because they have trouble locating the store. The customer service is what is most important and the staff is AWESOME. I've been coming atleast monthly for years and I never have an issue. The gentleman that works there now is very kind. The easiest way to get there is to turn onto Maryland off of Gevers and park in the parking lot across from the JG Sutton Learning Center Building, at the corner of S. Mittman and Maryland. Then follow the walking path between the buildings and you will see double doors that lead to UPS on your right. You can also call the direct number and the staff will gladly help you! They actually came outside and found me the first time I came!

Krystal_kal 2 years ago

I love this store! Will, the associate, has always gone beyond to assist me with my printing and student needs here at St Philips College. I always recommend my fellow scholars to visit this store because of Will’s quick and attentive service. He assures that my request is promptly filled with the upmost care and accuracy. Will is undoubtably a true asset to the college, and his mindful and cheerful outlook has made every interaction of pleasant one. I am immensely grateful for his unwavering dedication to helping me and my fellow scholars, Thank you Will your exceptional service!!!

Wayne Smith a year ago

I had a pleasant experience at my UPS store on St Phillip Campus the Service was great Will was very professional and helpful thanks so much for the Kindness .