The UPS Store

G G 6 months ago

Woman working today 1/2/26 4pm was so rude and impatient with me. UPS must have low standards for customer service. I brought in 2 items that needed to be “customer packed” and usually I bring in shipping bags for those, she rushed and said she was going to charge $1 for each piece of tape to close them. I tried to pause her because I’d rather do that on my own- also I’ve never been charged for that before. She declined my request to not go through with that purchase and I was charged $2 which I basically had to agree to. I told her at the end I did not want to go with that option since I have tape at home. She made a comment about me thinking about buying things online and needing to return them, basically putting me in my place. I was speechless. Customers noticed and apologized on my way out. One star for actually getting my packages where they need to go.

Micah Felkins 6 months ago

Even with only one register open, a line out the door, and the Amazon Returns kiosk down, the staff provided truly great customer service. They took the time to help set up my returns and kept the process moving smoothly. Despite how busy it was, I was helped promptly and with professionalism and kindness. Really impressed with how well they handled everything.

Mike Barner a month ago

Fast friendly service! Knowledgeable staff understands the technology and assists guest’s needs quickly.

Judith Johnson 6 months ago

I've been going to this UPS store for over 10 years now and I always find them willing to do even the smallest request with courtesy and care.

Macey Lewis 4 months ago

This review is for Wendi and Wendi only she was so patient and kind with me when I was struggling to pull up my QR code for my return. Thank you Wendi you made my experience so much better!