The UPS Store

Terri Aguilar 4 months ago

This is my local UPS store, it’s conveniently right up the street from me. I always get 5-star service at this location. Bernie always greets me with a smile, and asks me where I’ve been if he hasn’t seen me in while. Service is top notch!!! 10/10 - Highly Recommend!⭐️

Elysa Sawyer a month ago

I had a very disappointing experience at the UPS Store on Independence Blvd in the Haygood Shopping Center in Virginia Beach. The employee working the counter attempted to charge me significantly more for shipping by increasing the dimensions of my box by over 2 inches on every side. Since UPS pricing is based heavily on size and weight, this made a noticeable difference in cost. When I questioned the measurements, I was given a confusing explanation about “inner dimensions” that honestly made no sense. It wasn’t until I told him I would take my package somewhere else that he suddenly agreed to remeasure the box correctly. Once he did, the shipping price dropped by almost $5. Customers should be aware and pay attention to the measurements being entered when shipping here. I understand mistakes happen, but this did not feel honest or transparent.

Khyler Campbell 2 months ago

Bernie is the best. Professional, friendly and knowledgeable. The ups store is normally a serious place with dmv vibes and isnt typically a place you walk out of with a smile on your face but thanks to Bernie doing business here is not only efficient but enjoyable.

Brad Johnson (Brad Johnson) 3 years ago

Bernie was working the counter today and was extremely unprofessional. He was on the phone when myself and another customer walked in. After about 5 minutes arguing with someone over tracking information the call ended. He immediately began cursing and having a rant about "someone from corporate" This is not the first time I've been to this location and experienced this type of obnoxious unprofessionalism from this same associate. I'm not sure he is the franchise owner or not but this type of behavior is unexcusable and ignorant from this angry old man.

Tony Anderson 4 months ago

The guy says they don’t do passport photos but it’s on their board and then says we don’t ship to P.O. Boxes but other location was able to help us. Check out all the 1 stars at this location