The UPS Store

Lily 6 months ago

I came in today for a large number of boxes with a variety of dimensions and requests. Maria, the UPS representative behind the counter, was exceptionally professional and helpful with me. She showed me some new ways to make the boxes work with my needs and was very polite the entire time! 5 stars for sure!

Simran Atwal a month ago

A special shout-out to Daniel for his exceptional help! He went above and beyond to ensure my shipping went smoothly. Highly recommend this store for their knowledge, efficiency, professionalism, and amazing customer service!

Andrew D 2 months ago

Maria was very helpful and professional in planning a shipment of 60+ pounds of clothes and household goods. I brought all items in 2 big suitcases and they transferred and packed in boxes in a few hours. Fair price also.

Emma Holstein a month ago

I specifically kept driving to this location even after moving out of SLU because it was clean, efficient, easy to park at, and one of the better UPS stores. Reading the reviews, it seems like there are genuinely great staff members here, so I want to be clear: this review is specifically about an interaction I had this past Friday morning with a male employee. It was one of the strangest customer service interactions I’ve ever had, and I honestly don’t think I’ll be returning to this location and will likely start going to Broadway instead. I came in with an unsealed long narrow package and immediately offered to buy materials to seal it. The cashier said it would be fine because he could give out “3 strips of tape.” The misunderstanding was that I assumed lengthwise, while the cashier applied short strips across the width, leaving the package still open. The moment I pointed that out, what should have been a five second fix somehow turned into an unbelievably long conversation about authorized tape usage. At one point I even offered to buy an entire roll of tape because I was uncomfortable and just wanted the interaction to end, but the explanations continued. By the end, receiving that extra piece of tape became forced, non-consensual cyclical participation in a patronizing gratitude ritual over a piece of tape. It took almost everything in me not to leave my package and walk out of the store entirely when he started repeating it the third or fourth time. Honestly, if you need to go to this location, maybe just buy a roll of tape beforehand, save yourself not only time but dignity, and give UPS the $10 they apparently value more than allowing a normal human interaction to remain normal.

Amber Turkin a month ago

Amazing UPS experience! Daniel was super efficient, helpful, and kind when I visited this location to return some items. The vibes were also immaculate - jazz music in the store? Heck yes!