The UPS Store

Angel Hernandez a month ago

I had an excellent experience. The staff was professional, friendly, and extremely helpful throughout my visit. They work efficiently in a fast-paced environment while still providing outstanding customer service and attention to detail. The atmosphere is welcoming and creates a great overall vibe. Everyone went above and beyond to make sure my needs were met, and I truly appreciate their dedication. I highly recommend this business and will definitely be returning.

Kathleen Gray 4 months ago

Very disappointed at the service I received here with the afternoon staff. I came in to do a simple fax for my mother and bit the bullet at the cost of it. Ended up waiting in the store about half an hour for this fax to send. That’s no problem, I understand rushes. It was busy. What I do not approve of is the complete disregard for getting a simple fax done correctly. I got into my car and looked at the confirmation and saw that it wasn’t even sent because the incorrect number was put in. I don’t think my time is more precious than other people’s, but when I’m not on the clock and my time and money are taken for granted, that’s where I draw the line.

Bryan Nguyen 3 weeks ago

I had an incredibly frustrating and bizarre experience at this location today (June 12, 2026). I came in simply to drop off a return package containing clothing and scan the barcode. ​The lady at the front desk immediately greeted me with a terrible attitude. When I told her the package contained clothing, she began interrogating me about the exact materials of every single item. She literally demanded to know if the clothes were khaki, linen, or cotton. I have never heard of a shipping drop-off requiring a detailed fabric breakdown just to scan a return QR code—it was completely ridiculous and unnecessary. ​To make matters worse, she was throwing things around and making her bad attitude incredibly obvious throughout the entire interaction. This location used to be much better, but the level of unprofessionalism she displayed today was unacceptable. The staff here desperately need to be retrained on basic customer service and standard drop-off procedures. I will not be returning to this store.

Faysal Shaqooli 2 weeks ago

Stephanie is really rude and not professional at all, there's almost not single time that I went there and she does not having an argument with a customer. She definitely need to be moved from this location.

Lester Parrales 2 months ago

My wife purchased a specialized hiking wheelchair for our special needs daughter. Unfortunately the size was incorrect and we needed to return it to the manufacturer in order to receive the proper size. I brought it your UPS store in it's original package and set up for it to be returned to the manufacturer. After a few weeks I was notified by the manufacturer that they had never received my return. I went back into your store and spoke with Lucy, the manager, who informed me my package was lost or stolen and proceeded to interrogate me as to why I didn't get insurance. I informed her I was never offered to insure my return and asked her what the next steps were. She claimed they never see this happen and offered to have it covered via the stores insurance, had me fill out a claim and provided me with her personal information to follow up with her. While I have received the shipping cost refund of $138.99 I have not received any updates from Lucy. I've reached out multiple times and see that she is reading my messages, however isn't responding. Due to the neglect of your team, we have not gotten our replacement wheelchair and are out almost $4k because the manufacturer never received our return. How are you going to fix this?!? Enough is enough, make this right!