The UPS Store

Mike Hsu a month ago

Avoid Store #4464 in Orange, CA at all costs. I brought my elderly Asian mother here to get two Power of Attorney documents notarized. The commissioned notary on duty, Michael Arias, was perfectly happy to process our 2-page Financial POA because it was quick and easy. However, the moment he saw the second document was a 16-page Advance Health Care Directive, his lazy, hostile attitude kicked in.Without even bothering to check each page or perform a standard document review, he completely shut down the interaction. When my mother asked a simple administrative question about where her signature line was, he dramatically threw both arms in the air and aggressively refused to help her or even look at the packet.To prove his bias, he had just finished providing friendly, attentive, and highly conversational service to a Caucasian male customer immediately before us. When it came to my mother and a document that required actual work, he displayed instant impatience and hostility.When emailed about the incident, Michael Arias doubled down on his petulant, unprofessional attitude, sending a sarcastic, defensive reply bragging about his behavior and telling us to "feel free to complain."Corporate Headquarters has already launched an active investigation under Case C0366117309 and Case C0366130408. If you are a senior citizen, a minority, or a family trying to protect your loved ones, stay far away from this location. They will take your money for the easy stuff and treat you with utter contempt the moment a document requires a shred of professional effort. Go to an independent competitor who treats people with human respect.

MidnightMunster 2 months ago

The store itself is very clean with a very nice, helpful staff. Parking is easy and there is plenty of it. However getting out of your parking spot and out of the shopping plaza can prove difficult at times due to non-attentive/selfish drivers that have no regard to the pedestrian or car traffic

Eli Rice 3 years ago

I recently visited the UPS Store and wanted to share my experience. Although there was a long line when I arrived, I was pleasantly surprised by the efficiency and friendliness of the staff. The overall atmosphere was clean and inviting, which made waiting in line more tolerable. Despite the crowd, the employees at the UPS Store were well-organized and seemed to have a system in place to expedite the process. The wait time was much shorter than expected, and I appreciated how the staff members efficiently served each customer with a smile. It was evident that they were working diligently to ensure everyone's needs were met promptly. The store itself was well-maintained and clean, creating a pleasant environment. Overall, my experience at the UPS Store was great, despite the initially daunting line. The efficient and friendly service made a significant difference in ensuring a smooth and hassle-free transaction. I highly recommend this location to anyone in need of shipping services or other related tasks. Kudos to the staff for their professionalism and dedication to providing excellent customer service. I will definitely be returning to this UPS Store for all my shipping needs in the future!

Randy Sheffer 6 months ago

The UPS store I visited it was on Lincoln Avenue and Tustin Avenue in the city of Orange. The gentleman there has been working for years and is very friendly, very knowledgeable and extremely professional. The service I received was over and beyond expectations.

Derek Mitchell 4 years ago

Greg and this team are incredible! Hardly ever a line. They are swift and quick. I do all my Amazon returns here, and they’re the best in town. I can’t believe people leave negative reviews for this store. It’s so unbelievably inaccurate for the 1,000 times I do business here. I specifically wrote this review to counter any negativity. This is a great store!