The UPS Store

Miriam H 7 months ago

My review is long overdue! I’ve had a UPS mailbox for the last 4 yrs so needless to say I make regular visits to this UPS store and it’s literally the best one I’ve been to! Customer service is top notch. All the employees and the owner there are always so friendly and helpful. Thank you Kyu for always greeting me with a smile and for your patience, even when the lines are long, u never lose ur cool. Looking forward to continuing many years of business here!

sahib singh 3 months ago

I had a very frustrating experience at The UPS Store when I went in for a notary service. The employee assisting me was unhelpful and seemed either unaware of the rules or simply unwilling to provide service. My driver’s license is in the renewal process, so I had the official temporary paper license issued by the DMV (from just a week ago), along with a valid physical federal ID. I even showed a photo of my previous license to help verify my details. Everything clearly matched, but the employee refused to proceed and insisted on requirements that didn’t make sense. The most confusing part was that the staff said an expired license photo + temporary paper would be accepted, but an unexpired license photo + the same temporary paper would not—which is completely inconsistent. To make things worse, I went to another The UPS Store location afterward with the exact same documents, and they notarized my paper without any argument. This clearly shows the issue was not with my ID, but with the staff at this location. Instead of trying to help or clarify, he gave dismissive responses and compared the situation to buying alcohol, which felt irrelevant and unprofessional. Notary services are supposed to follow identity verification rules, but also apply reasonable judgment when valid government-issued documents are presented. Overall, the staff came across as unprofessional and unwilling to assist. A better understanding of acceptable identification—and more respectful customer service—would go a long way

L S 7 months ago

Kyu is always friendly, efficient and a pleasure to do business with. Always has a smile, greets me and thanks me whenever I come in. All of the other employees are great too! Keep up the good work and thank you for all you do !

Joni Herman 7 months ago

The best staff at this UPS store. I’m there daily since I have a mailbox with them. The young people there are always cheerful and helpful

Ivany Capella Sabatini 9 months ago

Bryan and the rest of the team were very helpful. We had a very large parcel (100pounds) which they helped us carrying to the car. Thank you!