The UPS Store

Loree Casto DAA 5 months ago

I want to recognize Michael for going truly above and beyond today. He took the time to patiently help a local senior who does not have a computer get very important documents emailed — something that could have easily been brushed off, but absolutely wasn’t. Michael showed incredible kindness, patience, and genuine care. His customer service was exceptional and honestly refreshing to see. This wasn’t just “doing his job” — this was helping a person with dignity and respect. Thank you, Michael. Your extraordinary service did not go unnoticed and is deeply appreciated. I wish more people had the customer service skills and compassion you demonstrated today. Well done!

Arielle Saturne 2 months ago

Kevin was great, he notarized my document and shipped my package very quickly and efficiently. His welcoming demeanor made the process seamless. Thank you, Kevin!

Bill K Washburn 4 months ago

I went in to get a document notorized. Wait time wss short. The notary, young guy named Edgar was very friendly and meticulous. Scanned my documents and emailed them to me. Great service!!!!!!😀😀😀😀😀

Gina Francis 2 months ago

The employee I work with most often is Kevin, and I wish every employee everywhere were as conscientious and professional as he is.

C M 9 months ago

Well it started off a normal Sunday (9/28) my wife grabbed my son and wanted to show him how to return a package so he can become a bit more self reliant. They walked in the store and there were to workers male and female they behind 1 person in the line with the female. There was a guy being assisted with the male worker and he asked if he could leave the tape he bought for other customers to use since he didn't need to keep it. The male worker said of course and so he left it on the counter. The female assisted the other customer in front and as he was leaving he asked the young lady behind the counter how to say good bye in her native language and she looked at him like he was crazy and gave him the mean mug look!!! He turned around and left and my wife stepped up with my son placing the package on the counter. The package wasnt tapped closed so that the store could verify the item before accepting. The female looked in the box and then complained to my wife it wasnt taped shut!! My wife asked if she could have the tape the gentlemen left behind for others to use so she could tape rhe box, and she said "No" My wife said what do you mean no that isn't your tape its for everyone to use.. The lady said you need to buy your own tape and before my wife was able to speak the male behind the counter turned around and grabbed the tape abd handed it to my wife saying that of course she can use the tape why would she buy a new one!!! My wife taped the box all while the female had an attitude.... For a place that is customer service driven the female needs some retraining or maybe find a different line of work. The 1 star rating is about the females attitude to the customers!!! The male who jumped in to assist was definitely 5 Stars and deserves to work with someone that shares his care for the customer.