The UPS Store

Em 6 months ago

NOTE: if you drop off a pre-paid package or pick up any, you will be charged extra fees based on weight. You’ll also need to pay $11.00/hour for mandatory hotel parking. This cannot be comped. I literally just picked up 4 separate packages (all lightweight, clothing contained envelopes) and had to pay almost $50 in undisclosed pick-up fees alone PLUS +$11 in parking. UPS itself doesn’t add fees, but independent stores partnered with hotels or convention centers charge extra. So in essence, Hilton San Diego Bayfront will nickel-and-dim you twice. These prices aren’t listed on their official UPS website; it's only stated in-person. Is it legal? Yes, but also incredibly unethical and predatory. Avoid any hotel-affiliated ones (including 675 L St) and go to an independent store like 2020 Columbia St—this store is free and customer service is friendly. If this info helps you, make sure to *upvote* my review to ensure that others are informed too!

Josh Stringfellow 3 years ago

Nice people! I went to pick up a package, and it was an easy process. There is a parking lot next door and I was charged $11 for roughly 15 mins. I saw there was an option to get the ticket compted, but I didn't think to ask UPS. Might be worth a try if you have to park there. The UPS can be a little tricky to find. You walk in by the Hilton sign near the parking lot, go up two sets of escalators, and you're there. Pics attached for reference. Just look for the signs on the pillars.

stephen wu 4 weeks ago

Convenient location in downtown San Diego. Real nice and helpful staff member. Nice location inside a hotel.

Dennis Nenno a year ago

Great staff! Had some packages delivered before a conference and they took great care. Returns handled quickly and hassle-free. Was in touch with Bryan, but everybody else was extremely professional as well.

Andrew Harward a year ago

Just go to the hotel front desk if you need any help with after hours pickups. (The sign does not indicate this) Tried getting a package after hours for a conference. No one (including staff) knew how to obtain it. I had to go the next morning after the conference already started. UPS guy said that the hotel front desk could have gotten my package and there was a sign that indicated so. The sign said for after hours ‘deliveries’ go to the front desk. I wasn’t delivering anything, I was picking up.