The UPS Store

Robert Brett 2 months ago

UPS arrived at my office building, Finance Factors Center, and instead of leaving a notice they were here on the door, they left with my package and then sent the package back to its point of origin. I waited 3 weeks for the delivery of this package and in less than 24-hours, they returned it without making an effort to acknowledge they were here and how I could obtain the package. Our building has a security office with someone available 24-hours a day. Instead of reaching out to them on the FIRST FLOOR, they did nothing. AWFUL SERVICE !! Their customer service department has you calling India and dealing with their heavy accent / dialect. AWFUL !!

Mr. Andreyevich 8 months ago

Horrible service. I scheduled an appointment for a notary service at Noon today with John. Just now received a call from him saying that the notary decided not to come for work today. When I expressed my frustration and said that I need a notary for today he simply said “Good luck with that” and hang up on me. What is going on? And also he mentioned that I had to pay for the service cash only. Why so? Disappointed and frustrated. People do not work and make others go through difficulties. UPDATES: Failing location and management. They asked me to email them to find out what exactly happened. And never replied to my email. Shame. If I was a district manager, everyone would happy go home today. They suck

Asheville Bruce Hensley 2 months ago

Grateful for Vinny 🙏 I would like to use the words compassion loving caring definitely went out of his way to accommodate several people in front of me giving 100%. This location is so convenient to downtown I walked in as a new customer and was treated with so much respect I will definitely be back and recommend this location to all my friends getting a business card as I speak never change if any you are on the right path

R 5 months ago

If you want rude service, this is the number one spot! The person who answered my call had a straight attitude when I asked why my package wasn't delivered when it said it was attempted, even though no one really showed up. I just mentioned that I had a Ring camera, and he got all mad. Now my package is being sent back, and he stated that it would be on the truck for delivery tomorrow. That wasn't the case, plus I requested for it to be redelivered to the address, but the package wasn't picked up and is now being sent back. Yeah not reliable and seems like the reviews are true!

Alexander Clarke 8 months ago

Home to an unbelievably rude employee. I didn’t catch his name but he was about six foot tall and elderly. I came into the shop unfortunately close to closing time for a few Amazon returns. His attitude came through so aggressive that it made me flustered, resulting in my fumbling the labels between items. If it weren’t for the necessity to do these returns today I wouldn’t have come to this store. I don’t ever want to see that guy again.