The UPS Store

Charlotte Eyana USA 2 weeks ago

I been in this store to make to ask them for print my documents. But the Lady who assist us. So groutsy, is like we don’t had right to explain what we need in our documents. 2:16 pm. I know there is time we tired but to explain your self and she don’t want me to speak. She is really rude. Is not good at work

M Stevens 6 months ago

I have been coming here for years and have had positive experiences overall. However, the last time I was there to return an Amazon package. I waited in line and when it was my turn, the guy refused to help me because I had a line on my phone. He said I had to use the self serve scan machine. I told him that the Hawaii Kai UPS scanned my packages no problem. This guy wouldn't do it and was rude and pointed to the machine. I wish I got his name.

Hannah C 6 months ago

Jody Wong was fantastic! She truly understands customer needs and delivers efficient, high-quality service. Jody is also notary-certified and provides speedy, reliable service—much faster and more convenient than going to a bank. Keep in mind that they open earlier than most mail carrier locations, which is perfect for urgent matters. Honestly way better than FedEx!!! If you need something done quickly, head to UPS Kāhala and ask for Jody!

Kristy Carroll a month ago

UPS always delivers. On time. Safely. Efficiently and they’re always super kind. Also in store it’s clean and organized and quick to ship stuff out.

Roy Kent 6 months ago

The staff is very friendly and there is a parking lot. What I didn’t like was the lack of transparency in the “sales” process. I needed a box and tape for my items. Never was price mentioned until the very end. I never imagined an 18x18x18 box that costs $5 at Office Depot would be $18 at the UPS store. Taping the box was $5. And they charged another $5 packaging fee…because? Once given the list of additional item costs, the box has already been taped and packed, so you’re stuck. But paying nearly $30 for “packing” in addition to shipping costs is prohibitive to most, so not being up front about those costs is shady and disrespectful to customers.