The UPS Store

Gianna Garcia a month ago

Five stars always for this location! I’ve needed a lot of custom printing recently - foam board, cotton paper, and several other specialty projects and every person I’ve worked with here has handled everything with such care and attention to detail. The team is incredibly friendly and genuinely cares about the quality of their work and customer experience. I’ll definitely be using this location as my primary vendor for all my printing needs!

Daniel Laun 6 months ago

Bought a UPS package for 2 day delivery to get my daughters passport back with greek visa. It's been lost. UPS and UPS store are pointing fingers at who should file a claim. Local store said manager isn't in today. Do not recommend this store. Stay at the consulate until your visa is complete.

Sharon McCray-Smith 5 months ago

Ricardo is the absolute best! I had to have something reshipped to my boss and he was a great help! He was professional, courteous and extremely helpful! He went over and above and I appreciate it more than he knows! He is definitely an asset to your team!

Rupal P 6 months ago

I sent confidential letter within Chicago that was supposed to be delivered the next day. When I checked tracking the next afternoon, it said delivered but the proof of delivery did not have a picture or the address that it was delivered to. It was just left at “front door” instead of even a mailbox. When I called the store, they could not help and asked me to contact “corporate”. When I called corporate, they told me it was delivered to the wrong address after I asked them to confirm the address. I would’ve never known! At 3PM, they said they’ve escalated this issue with their ground team and they’d find and fix this issue within the next hour. It also started snowing heavily during this time and I was worried about my letter being damaged outside. I called after waiting for 2 hours and they said “can you just go find the letter and deliver it yourself?” which was infuriating to hear as a solution to their delivery team’s mistake. They then asked me to file a claim and reassured me “if they find the package” they will return it to me within 8 business days. It blew my mind that they could not even take accountability for a delivery they messed up and neither could their team trace their own steps and retrieve the package from the incorrect location THEY dropped it at. Insanely unprofessional. They still haven’t found it.

Sarah Helseth a year ago

I come by this store in the mornings to drop off packages before work. On several recent occasions I've gotten there at 8:30 and by 8:40/8:45, they still have not opened. Just change your hours if you can’t reliably be open when you say you will. Attached a picture of people waiting outside at 8:40 AM, when everything says they open at 8:30.