The UPS Store

Annie Lee 6 months ago

I want to expose this guy. He's extremely bad and rude. They said he's the boss or the manager, I'm not sure. I was the first one to put five packages at the door before 9 o'clock when it opened. Because it was so cold, I waited in the car. When the door opened, I got out of the car to move them in. Every time I go there, I just drop them off and leave because no scanning or printing is needed as there are labels on them. But when the door opened and I was queuing, a Mexican woman thought I didn't queue and told me to do so. I said I was just dropping off. The guy didn't say a word and threw my packages out of the door. I moved them back in and said I didn't need to scan or print anything. He threw my packages out again. He was so rude. He was discriminating against me. Later, I asked him to apologize. I didn't do anything wrong and I was the first one there. Anytime if no printing or scanning is needed, you can just go in and drop them off. He was very rude and didn't say anything. I told him to apologize and said if he didn't, I would call the police. He just did it. I felt discriminated against. In the US, you can hardly believe you would be treated like this for no reason at all! I felt very hurt!

bonnie tse 2 months ago

Luis, the staff made my day! My return package was originially going to cost me $79, due to its size and distance. I was originally served by another staff, but he moved on to another customer. Luis stepped in after he finished helping a customer next to me. He took the extra mile to help me switch packaging and brought my shipping fee down to $53. Attentive care. Awesome service. He deserves to be Employee of the Year for his dligience, politeness, and putting customers' needs first.

Lauren White 5 months ago

Overall the employees are not very friendly and the location is always busy. The last time I was there, one of the employees, a woman, scanned my packages and made me sit them in the location to be picked up. That did not feel very customer-centric. Making me do something she could do did not leave a positive impression.

Leticia Hernandez 4 months ago

I went in today and I was helped by a Hispanic young gentleman that I believed just started working there because I had never seen him before. and I come here somewhat often but he definitely got the job done. He did a word to word translation to my mom who only spoked Spanish. She felt understood and easy for the first time after sending her packages. I was impressed, the whole staff seems nice but I was impressed with the one that helped my mom.

Dreamie Eimaerd 4 months ago

As soon as I walked in I was greeted by Luis. They was other customers in the store but the employees were working efficiently to help everyone with great attitude. I was dropping off a package and am currently pregnant. Luis help me retrieve the package from my vehicle even tho it was raining. Without the help and excellent customer service Luis provided I would have not been able to dropped this package off. I was given my confirmation receipt and left so thankful that Luis was willingly and happy to help.