The UPS Store

Jenett Cheng 3 weeks ago

TLDR: avoid the headache that comes with this place, go to another UPS store. I echo what many people on here have said previously. I dropped off a pre-paid package at this store, as I have done thrice with no issue. This time, they charged me a $5 handling fee and could not tell me if there was another store that wouldn’t charge! After reaching out to them, I found out this store only accepts prepaid returns for Amazon, Happy Returns, and USPS returns. Because they are in a hotel and operating as a third party, they are technically allowed to do this. I am extremely frustrated I didn’t check the reviews before coming to this store, so don’t make the same mistake I did!

Matt Bez 5 months ago

I arrived today with a prepaid 2 day shipping label costing around $400 for the shipping. I went to drop off package and they wanted $20 for handling it. UPD should either close these stores or pay the fees internally.

T T 4 months ago

AVOID, this SCAM place. They attempt to charge you with bogus fees if you drop off a package with a UPS prepaid label no matter the size, they must think we're idiots. Not to mention the girls working there have attitudes & seem miserable. It's less than 5 min walk for me, never going here again. This location must be investigated.

Ashley Czernecki 5 months ago

It appears that there are already multiple negative reviews for my same feedback. According to the sales associate - "the owner is able to charge extra fees for drop off of pre paid packages with labels due to it being an independently owned location". You will lose business and I will not be coming back to this location for UPS services. I will drop off my package at another location because I'm not paying a fee.

Kaixi Song 10 months ago

I shipped and overnight shipment for work laptop I paid $200 for it! It is dropped off at the store Aug 9th the store staff guaranteed pick up on Saturday. Now it is Monday Aug 11th 7pm and system still shows UPS does not have possession of the package! This is urgent urgent causing my job type of shipment and staff is not handling with correct attitude! I’d leave a 0 star if I can.