The UPS Store

Linda Burkhalter 7 months ago

Per Customer Service my package was sent from Castleton IN. I’ve spoken to a supervisor months ago about same issue. There’s a big sign by front door, stating to leave ALL packages on Navy Emblem by front door . The driver left packages by step, which is hard for me to get.

Tasha 5 months ago

The cashier was rude and not knowledge at all. She had me purchased bag that was not needed for my return. Employee number on the receipt 267517

Michele Urban a year ago

First time going to this handy location. "Gineth", was amazing and knew more about how to navigate my Amazon return, than I did. Because I was getting a replacement, not just doing a return, the process required a container and printed label for my product. Clearly I had not read the instructions and was not prepared... a retailer's nightmare. Gineth took care of me w/excellent service and hospitality and no judgment. I highly recommend this store! 10 stars!

B Dub 2 years ago

Well, let's start with the positive. This shop is open at 10 am Sunday morning and counter person, Vlad, was competent. Unfortunately, the gentleman is either more than mildly autistic or deeply resents Amazon returns. For clarity, I come emphatically prepared. Everything is taped, labeled, sealed, and bundled. As waves of irritation flowed, I assumed I'd misinterpreted the hostility. I asked if he was alright, or if I'd done something. Vlad stared at me for 6 seconds of awkward eye contact and then pretended he hadn't heard the question. I had an item that had to be labeled and he positively GLOATED as he informed me it had to have a printed label. When I pointed to it (again, prepared and taped to the box, ready for pickup), he was EXTREMELY frustrated. I sincerely hope this guy never becomes a nurse, police officer, flight attendant, teacher, or any role with control over others... his response to Amazon returns is unhinged.

Amy Amy 3 years ago

Made an appointment to get items notarized. Had this on the calender for 10+ days, brought our witnesses, arrived at the appointment time to be told very blandly "The guy who notarizes isn't here today." No offer of any other alternative. We said we had an appointment and even got reminders and his continued bland response was "Its a website issue." I normally like to call and talk to managment before posting reviews, but they won't answer the phone. So, there ya have it. Avoid the UPS Store if you want anything done correctly.