The UPS Store

TheMostHighIsOur Power a month ago

Cory the owner is very rude so his employees follow suit. He wants to be able to say he's the owner I guess. Had to drop off 2 big bulky boxes. Brought the first one in and go to retrieve the 2nd. When I come back in the 1st box has been moved to the line. I asked the lady working if she moved the box and she said yeah cause the man needed to come stand at the register. Fine. I push the box back towards me and she says don't push the box we'll pick it up when it's your turn. Now they saw me bring it in. I set it there cause I didn't want to leave the boxes at the door to block the little entrance. But ok. When it's my turn she says go put the box on the cart on the other side. I replied... you just said yall would come get it, you could've put it there in the first place. Then Cory starts saying I cut in front of people...mind you I stood in line. Any UPS or FedEx store I walk into I bring the boxes straight to the scan station. If his location doesn't work like that a simple, "hey put the box on the cart or even saying you can't set the box there" when they saw me walking in would have been good customer service. He looked up and immediately screwed his face up. No smile. No welcome. Just put an oversized photo of your face with a sign under it saying you're the owner. No need to be a jerk. Update in Response: Absolute lies. The same way you left the counter from helping customers to take my box and set it aside and the same way you left the counter AGAIN to hand me your business card is the same way you could have been polite, helpful and provided good customer service to begin with. If this review was the ONLY one to mention the unprofessionalism and rudeness you could get away with this bogus recap. The fact that you take the time to respond to all the negative reviews instead of just being nice to customers speaks volumes. Yes I did curse you out after you started yelling when I asked the employee why she didn't just set the 35lb box on the cart. Don't take it out on the customers that you are the owner but have to work the register like an employee to turn a profit.

Cody Degraffenreid 5 months ago

The manager and the owner are both great people! Super friendly and very helpful. They even went above and beyond getting me a refund for a package I sent that did not show up on time. Best shipping store I've been to!!! 👊

Aissata Bah 3 months ago

I had a frustrating experience here yesterday. I came in to print some documents while already running late, and the WiFi was very slow. I accidentally printed the wrong documents and had to go back in to fix it. The employee who helped me said it should be fine and that I likely wouldn’t be charged again, but after checking with the supervisor, I was still charged $1.71. It’s not really about the money, I had just paid moments before and the mistake was due to the slow internet. It felt pretty inconsiderate given the situation. I could have just gone to campus and printed my documents for free. Unfortunately, I wouldn’t recommend this place based on my experience.

Jaliz J 5 months ago

For the most recent part the store has improved and offers efficient service. I appreciate the intention of providing helpful customer service. Here is my feedback as a middle aged customer who can appear to be younger than their age…please ask before grabbing one’s personal device and further please inquire if they would like to be shown something on their device. UPS helper (C) was adamant about providing unsolicited advice which was a slight annoyance as I was pressed for time. However, I did stay longer and found clarity regarding a shipping question for my future reference.Thus, I will return to store for sure,if time permits time to package up my items for shipping to UPS. However in this instance the unsolicited advice and an ill timed lecture regarding supporting local businesses was a bit excessive. As person who is an introvert and listens to people as graciously as possible often, it was an exhausting experience. Thank you.

Terri Y 7 months ago

I'll be filing a formal complaint against this store manager. I understand that they had new floors installed but yelling at customers to pick up their boxes seems a it counterproductive if the goal is good customer service. Response to owner- It is perfectly fine to ask customers to pick up their boxes. As a business owner, consider your tone and presentation. Yelling across the line is rude to ALL customers in the store. Do better. There are multiple reviews regarding the poor service. Unacceptable.