The UPS Store

Robin Sturdivant 2 weeks ago

I stopped by this morning to drop off some packages with prepaid labels. The employee pointed out that the labels were intended to be dropped off at USPS, but was then kind enough to take them for when USPS stopped by later today (I didn’t need a receipt). That saved me an extra trip and I appreciated he was so nice about it and didn’t make me feel weird for having completely misread the labels, as I’m someone who overthinks what people think. He made me feel welcome to come back next time I have UPS needs, and I most likely will come back to this location when I do!

Shayla Bambaloff 3 months ago

I literally saw the ups truck stop outside my apartment complex I knew it had my Order I know it’s heavy and it sucks but we had all day planned getting that bed frame today for my littles birthdays coming up. But the guy checked in the back of the truck probably saw it was a big heavy package which I was on my way downstairs to offer to help and he checks his work phone thing and drives off right when I come down. I’m pretty cool with stuff but this was important and I can’t tell you how upset I am about it bc now I have to wait until who knows to put it up and it’ll probably be delivered tomorrow even tho it said today but today was my only free day til next week so thanks

D K 4 months ago

How is it that nobody EVER answers emails or phones? This location USED to call when something delivered and sat for a bit or was too big but lately, there have been a few deliveries that are lost in the system and it clearly shows who signed for it even though staff says they cannot find it or it was sent back. If that were true, there would be RTS tracking. No option to pay online. No option to pay by phone. No sense of customer loyalty. So very frustrated with this location that if it were not so close . . . 😓 * * Edited to include feedback regarding review response from Management. * * After emailing several times with no response, calling 3 times in a row and finally getting someone to pick up, we are now being chanrged a late fee even though we have described connection issues several times now. That is in addition to our box price almost DOUBLING in cost for the 6mo option. When inquired about AAA discount, kid on line asked someone else about “the AARP discount.” This further illustrates why we do not feel heard or valued.

Allyson Mays 5 months ago

I came into the store this morning to pick up a package that had a final pickup date of 2/1/2026. Because of my work schedule and the store closing early that day, I was unable to get there in time. I returned today just one day later, and my package was still at the store. The issue was not the package. The issue was the store manager, Manny! He was immediately rude, dismissive, and refused to even look for my package. I pick up deliveries from this location multiple times a month, so being treated like an inconvenience instead of a regular customer was incredibly frustrating. While the manager was suppose helping me, Manny interrupted me, spoke over me, and shut the situation down without even attempting to help. When I asked for a customer service number, he refused to provide one and told me to “look it up on the website.” That level of attitude and lack of basic professionalism from a manager is unacceptable. I was calm. I was respectful. I was simply asking for someone to check for a package that was physically still in the store. Instead, I was met with hostility and zero willingness to help. This experience was extremely disappointing and not how customers should be treated, especially by someone in a leadership position.

Keith Rodgers 10 months ago

Edit: Don't be fooled by the fake concern in the review replies. I emailed them as they encouraged me to do and then crickets. Bad look all around for UPS. Have been coming here for about a year to handle shipping for my business, but will find another location after today. I always bring a next day label with boxed items that are safest in the flexible, plastic express packs. They have always been able to provide those envelopes at no cost when I ask for one; never has it been expressed that this is a unique or limited service. But today, they were out, and they required me to pay for a generic envelope and clarified that they never order express packs. According to the desk worker that orders the supplies, he "never" orders them and they only have extra due to the charity of others who bring them in because they have too many. The store is UPS...his polo says UPS...but apparently they don't order UPS supplies? I can see why they have so many extra...people are probably not coming back! Sounds very suspicious when I question why a UPS location would not have UPS envelopes. His response is that they are a franchise and they don't make money off the labels I bring in. Well congrats, you made an envelope sale! And that's all you'll be getting from me. I'll find another UPS Store that actually orders supplies for UPS. I even asked for some assistance in acquiring the express packs and he kept referring me to go online or call customer service for that assistance. Absolutely abysmal customer service.