The UPS Store

Harrison Greenough 5 months ago

I went in to ship a UPS Next Day Air package with a time-sensitive deadline. The store was still open, and I was a paying customer trying to find a solution. The person assisting me (appeared to be the manager) told me it would miss this location’s cutoff. When I asked if another UPS Store nearby could still meet the cutoff, his response was, “Don’t you have a phone?” He then kept his head down counting cash, would not make eye contact, and did not engage with my questions. He offered no guidance on where to go and told me to look it up instead of helping. I gave an extra star solely because he did tell me upfront it would not meet the deadline. If the store acknowledges this interaction and commits to basic customer service going forward, I’m open to updating this review.

Peel a na 2 months ago

I paid for a shipping service (It wasn't just a dropoff). The personnel were so nice to me. 3 days later, I had to modify the delivery instructions (and only the sender can do that —when you pay a waybill in a UPS Store, they are technically the sender from UPS pov—), so I called them and someone who wasn't neither of the nice personnel told me, "call UPS Costumer Service, don't call me again". I didn't even get mad, just shocked.

Robin S. 4 weeks ago

I have been patronizing this UPS store for many years as it's the closest one to me. My recent experience with Wang - the older Asian gentlemen - makes me not want to ever do business here again. He's rude and shouldn't be around customers at all! I stopped in to drop a few packages off and print some documents. I asked if I could print the documents myself without him having to do it and he pointed me to the computer and printer. I asked if he could print the label to the UPS package I needed shipped he said it would be $5. I said I'll just do it myself and walked over to the computer and printer to read the menus. I tap the touchscreen on the printer to read the menu and he yells "Don't touch the printer you don't know what you're doing? " I walked out and went to the library to print for FREE like he so rudely suggested when I said $5 for one label was ridiculous. I'll NEVER pay him a dime. He needs to stay in the back or hire more personable people to work with the public.

Thanh Nguyen (Meg) a month ago

The location of the UPS is very convenient for people who need to mail or ship packages quickly. However, they really need to improve on their pricing for printing document it is way overpriced. Customer service is fine but could be better.

Richard Baron 2 months ago

I received outstanding and heroic service from Eun at this store. I had left a shoulder bag in a restaurant and was on the train back to Philadelphia before I realized it. I cold called this store and asked if there was any way they could go pick it up and ship it to me in Philadelphia. Incredibly, they agreed to do that and shipped it to me overnight that night. Amazing service!!