The UPS Store

David Itkin a month ago

They offer very speedy and professional service. James scanned 2 copies of my shipping label for me and helped reinforce my shipping box. I felt extremely confident leaving my precious photo albums in their capable hands!

Lucy Wang a month ago

I've been to many UPS stores over the years, but this one is hands down the best I've ever visited — and it's all thanks to Roberto. He helped me ship a package and made the whole experience incredibly smooth and stress-free. Roberto was friendly, efficient, and genuinely went above and beyond. You can tell he actually cares about the customers he serves. If you need to ship something, come here and ask for Roberto. Five stars without hesitation!

Ashley Siegel 6 months ago

I had the most unpleasant experience at UPS store # 6397 today with a specific employee. I was there on a Saturday afternoon. The employee was a late 20s, early 30s male with a scraggly beard and long hair that was in a bun (none of the employees wear name tags which is its own issue, as customers should be able to identify them). I came to the store with 3 packages and some simple questions and was, from the beginning, aggressively and rudely brushed off every time I asked for clarification because “we are extremely busy.” I asked him how much expedited shipping costs and what the expected delivery date was and he blew me off and said “it depends where the package is going, I don’t know right now, I am not going to answer that question." I proceeded to tell him that I felt he was rushing me and responding rudely to my questions and he rolled his eyes and denied he was being rude and instead went to help another customer while I still had packages to send. He ultimately shoved a receipt in my face and told me I owe $15 for ground shipping that I paid but felt too unsafe in that environment to ask what exactly I was paying for and what other shipping options I have. He made me feel insane and like I was a massive burden with my simple questions when in reality I just wanted to make sure that I made the correct selection and that my family would receive a package by Christmas. My sibling is a UPS franchise owner from a different state and was shocked when I described how a UPS employee treated me. His store has a line out the door at 4:45 with closing time at 5pm and every customer is treated with patience and respect until their queries are answered. This experience was so disrespectful, that I plan to escalate this to UPS headquarters whose contact information I can access given my sibling’s position in the UPS franchise. Needless to say, I will never visit this location again. While the loss of my business will not affect overall sales at this store, there should be a standard that is expected – as a bare minimum – out of employees that have to interact with customers, as well as a level of pride an owner should have for their store and the people that work for them.

Gay European navigating Boston 4 months ago

Roberto helped me out so much and was such a nice and personable employee while remaining very professional. Pray that you get him if you need to pick up a package or print something out

Jessica Buckley 6 months ago

I used the notary services available at this shop. Roberto and Rebecca went out of their way to be helpful. I also noticed how efficiently Rebecca moved along the line of customers as Roberto gave me his full attention. This UPS store gets 5 stars and a shout-out to Roberto and Rebecca for their exemplary customer service.