The UPS Store

Rachel H a month ago

Some of the people are nice so this review is not a reflection on the entire staff. They told me they’d refund me for not delivering my overnight package on time. They never actually filed the claim even though I called 4 times about it. Had me running in circles the last two months. Now my refund eligibility has passed and they won’t help me!! Was able to contact the corporate UPS who told me to reach out to their HQ to discuss the store’s actions since the store is not cooperating with me and get my refund that way. So we’ll see!!

Elliott Wood 2 months ago

Employee 306055 was incredibly rude and unhelpful. I hauled in a 90 pound return, only to be greeted with a pointed finger at the desk. Done, fine. No words for two minutes until that same hand wagged me forward. The box needed a total of four lines of tap and I explained that. The employee explained it would need to be charged. I didn’t love that for a line of tape but fine. However because of my questioning he ended up charging me 6 dollars for a few lines of tape. Will avoid the apathetic and misanthropic staff here in the future.

Sarah C a month ago

It can get busy but the staff have always been very nice and calming. The last time I was there, a brunette gentleman had me in stitches. Solid deadpan. I hope he moonlights as a stand up comedian.

brendan durkee 5 months ago

We come to this UPS Store all the time and always have a great experience. Ravi is incredibly helpful, especially with our print jobs. We know we can send everything to him and trust that it will be done quickly and correctly. Super reliable, friendly, and easy to work with. Always a good experience.

Maggie H 5 months ago

This UPS location is consistently outstanding. The employees are always pleasant, knowledgeable, and incredibly efficient - even during the busiest times. Every visit is quick, smooth, and handled with real care. I’ve tried other UPS stores in Charlotte, but nothing compares. This is the only one I’ll use!