The UPS Store

David Rahill 4 months ago

After first being rebuffed by a surly employee at FedEx (in-store) for a simple print job that I was unable to process on my own (online) due to an issue with their template tools, I came to the UPS Store at Memorial and May Ave., looking for help. From the start, Rebecca listened carefully to me with regard to my printing request, and was very helpful and accommodating throughout the process. She paid close attention to the details and had the job flawlessly finished and ready to pick up in a matter of a few hours. I am so grateful to have had her helping me…Thank you Rebecca! Keep up the good work:)

Heather Duffy 3 weeks ago

Went in to the store today. It's super hot and humid outside, and the store seemed to have no AC. It was probably close to 90° in the store. The poor employees are having to work in these conditions! If it was too hot for me the short time I was in the store, you can only imagine how hot it is for the employees! No fans, no other source of air. Yet all the employees were nice and helpful. Come on UPS, get these employees some AC, it's way too hot to be working in these conditions! And way too hot for your customers!

Joe & Tami Shaw 7 months ago

Had a GREAT experience at this location today. New Amazon self-service return kiosk was easy to use and kept the regular shipping line more open. Then, Hayden was patient and really helpful in giving me options for how to best ship a gift. Appreciate this store and the staff!

AG a month ago

They never answer the phone. I called during posted business hours for five straight days at different times. The greeting goes straight to voicemail, says the mailbox is full, then disconnects. In 2026 with advanced AI and digital technology, there is no excuse for such poor phone support. UPS should seriously reconsider who operates this location.

Aaron Peter 6 months ago

I came in today just to get a quote for shipping, and the two young men working were fantastic—both knowledgeable and extremely courteous. When I arrived, there was a very long line, yet they treated every customer with patience and kindness. Even though I ultimately decided not to ship, one of them went above and beyond by offering to print out a detailed quote for shipping and packing. I was genuinely impressed by the level of service, especially given that there was no sale involved. I will definitely take my business to this location in the future.