UPS Freight Service Center

Lucas Cook 6 months ago

I agree with Marshall Mahoney. When i finally manage to get someone on the phone, I asked them what all do I need as far as paperwork goes in order to either have them come pick it up or me drop it off. They said bill of lading, shipping to, shipping from, and payer. I live 2 1/2 hrs from their nearest dropoff location. My Dad drives all the way their to drop off our items and they wont except it cuz we didnt have enough info. We gave them exactly what they told me. The guys on the dock tell my dad they do pickups where i live on Wednesdays and told me the one time i got them on the phone on tuesdays. Since this incident i have been unable to reach them on the phone. Screw this place. They are worthless

K 3 months ago

Ups broke my delivery en route, claims it only had 1 item in it even though it had 2, then claims it's worth zero dollars. And the claim is closed so I can't dispute anything and I can't figure out how to reach anyone.

Marshall Mahoney 9 months ago

First off the driver said he tried to deliver the package but no one was home. Well except the fact my wife and my ring door bell never showed him even drive by. So now my delivery is delayed I’m having to drive out of my way to pick it up. When a service that I paid for wasn’t provided. On top of the fact my box was best to crap. And my item had damage to it. Completely impossible to talk to anyone on the phone. Horrible service. If your drivers don’t want to work. Then Start replacing them with robots. Sick of all the poor service from companies like this

Jared Stewart 6 years ago

Customer Service & Accountability. UPS Freight wants to open there business up to regular people and small business but expect everyone to be expert freight shippers. I was charged almost double what my online quote was and instead of stopping the shipment after "Inspection", which I was charged $1-7 for, and contacting me to let me know there was a huge difference in the shipping charge, they continued with the shipment and expect me to pay the almost doubled bill. I will never use them again, because instead of helping a potential new regular client one time and teaching them for future shipments, they passed me to multiple different departments that told me they wanted to help me but never followed up or helped. The last guy that called thought I wanted a price quote on a new shipment.... DO NOT SHIP WITH THEM.

mc c 5 years ago

This location seemed better then others. They were quick to process paperwork and also quick on loading.. thanks. My package sat in Kansas all week. I called the Kansas location and they said trailer was loaded but they didn't know when it would go to OKC. Something about no driver. This put our schedule way behind. We paid extra to get it here quicker but it ended up taking longer then normal delivery time.