The UPS Store

Jason Kiesel 2 months ago

This review is a direct reflection of the recent price increases that the UPS Store has implemented. Not only am I paying $400 per year for the service, but they recently added on a number of "fees". 1) They now charge you $2 / package for going over your package "limit". Seems punative for the customers that use them the most. 2) They now charge $2 / day for every day a package sits over 5 days, and that includes the Amazon "padded envelope" packages. Get a package halfway through your 10 day vacation? Yep, that's $10 extra when you go to pick it up. The entire point of this service (to me) is convenience and reducing the stress of having to be home when a package is delivered. Unfornately, these changes have only increase my stress. I'm cancelling my subscription and finding somewhere else - even if that means driving an extra 5-10 minutes. So long UPS Store - you were great at one point, but now you suck. BTW, the folks working there are nice and friendly. I'm just tired of all the nickel and diming.

Austin Batworks 5 months ago

I’ve been relying on this UPS Store to handle my incoming/outgoing packages for several years, and the experience has consistently been excellent. The staff are professional, knowledgeable, responsive, and courteous. I highly recommend this location for their reliable service and commitment to customer satisfaction.

Jen Hansen 4 months ago

I truly cannot say enough great things about this local UPS Store. The staff is excellent — professional, friendly, incredibly efficient, and helpful every single time I walk in. They go above and beyond on a daily basis, whether it’s helping with complicated shipments, returns, packaging, or just making sure everything is done with care. The manager Vidyasagar runs such a strong and helpful organization and it really shows. The team is the best, they work so seamlessly together and genuinely care about their customers. It’s rare to find that kind of consistency and service these days. So grateful to have such a dependable, hardworking team in our community!

Domitilia Vera 5 months ago

Review by Domitilia R. Vera | @RickasReelReviews The UPS Store 📍 1920 E Riverside Dr, Ste A120, Austin, TX 78741 ⭐️⭐️⭐️⭐️⭐️ 5-Star Review On Sunday morning around 11:00 a.m., my son and I visited this UPS location, and the two gentlemen working that day were absolutely amazing. From the moment we walked in, they were welcoming, professional, and genuinely willing to help — and the store itself was clean and well kept, which made the visit even more pleasant. While we were working through multiple boxes, they were helping me troubleshoot every step of the process with patience and care. They explained things clearly and made what could have been a confusing situation feel smooth and manageable. I truly appreciated how respectful and attentive they were — not just to me, but to my son as well. Their customer service stood out and made our experience positive from start to finish. Overall, we left feeling supported and grateful for their help. I would confidently return to this location and recommend it to others. With a grateful heart and many blessings — Domitilia R. Vera | @RickasReelReviews

Esmeralda Sanchez a month ago

Sean was very attentive and knowledgeable! The moment he saw us looking around he quickly stepped in to assist us. He helped us get what we needed and boxed our items for us. This was very quick and effective transaction which was very beneficial for us. THANKYOU!