The UPS Store

Smith William 2 months ago

The UPS Store in Austin is consistently excellent and my go-to for all shipping and printing needs. The staff is always friendly, efficient and incredibly helpful no matter how straightforward or complex your request might be. Everything is handled quickly and with great care and I have never had a single issue with any of my shipments. The store is well organized and offers a wide range of services that make life so much easier. It is the kind of reliable, no-fuss service you can always count on. Highly recommended.

Meagan P 5 months ago

This UPS Store accepts federal documents and mail, including passports, yet operates with shockingly poor communication. My U.S. passport was delivered here on Saturday at approximately noon, and the store closed without advance notice. Saturday was not hazardous weather. The only notice was a sign taped to the door no online update, no email response, and not even a functional voicemail system to provide information or updates. While weather conditions worsened on Sunday and remained icy in some areas on Monday, the store continued to provide zero communication, no reopening information, no alternate access procedures, and ignored repeated emails and calls even after the owner publicly asked me to reach out directly. Because I could not access a federally issued identity document THEY accepted responsibility for, I missed a confirmed international flight. If a business is going to accept time-sensitive federal documents and mail, the bare minimum expectation is reliable communication and reasonable access. This location failed completely. It’s Tuesday and still no replies. How are we supposed to know when you open? Sit in front of the store and wait for you to post new signs?? Next day 10am customers waiting because you refused to give any of us updates

Ray Sea 2 months ago

This location has been temporarily closed since last week. The day after a package I paid to have held there arrived, specifically. I did that to make sure I got it quickly since it requires a signature. Chose a vendor with fast shipping, too. And I still don't have it, days after I would have gotten it if I'd left it alone. It looks like something happened to the building and they are doing repairs, so no judgement about it being closed but there should be a way to get my package back. It's just sitting in there, and there's no response to calls or emails to figure out how to retrieve it. Fingers crossed. UPDATE The store did respond to the email, and made arrangements for everyone to get their packages out. Much appreciated, especially under the circumstances.

Jill Carmichael a month ago

Extremely pro-active and resourceful as he offered to help me tape up a box I was having trouble with, and was kind, professional, and friendly. I’ll keep coming back to this place for the service - and the people working here make that happen. Thank you for hiring excellent staff.

Chris Walzer 5 months ago

I have used this location over the last month and a half for shipping business related equipment with much ease. They are very efficient and are extremely helpful in working with unexpected situations, such as ensuring shipping before latest winter storm. Big shout out to Micah for his excellent service!