The UPS Store

Olive “Lily” O 6 months ago

I had a great experience at this UPS Store. The store manager, Victor, is extremely helpful, knowledgeable, and patient. He assisted me with opening a mailbox service and took the time to explain everything clearly. Every time I need help, he’s friendly and always willing to help. Highly recommend this location if you’re looking for reliable service and great customer support

Ross 2 months ago

Victor the manager here is super super helpful. He helped me wrap up packages and get them sent out Same day. Can get busy sometimes but overall most of the time. Great store!

Chloe Wren 2 months ago

Hands down the best UPS store in DFW! They are always so kind and helpful. I will go out of my way to visit this location because of their customer service. They will print your labels for no charge, are always attentive, patient and generous with their resources (tape and printing).

Stephanie Walker a month ago

If I could give less than one star I would. I have never been treated so disrespectfully by a place of business in my life. The entire experience was the worst. I was upset at the fact that the box I sent to my grandson (that was supposed to be delivered on his birthday by 7pm) didn’t arrive until 2 days after. I paid $52 for it to be late. My only other options were to overnight it for $200 or 2 day for $175. I was only looking for an explanation or a recourse for it not arriving on time. I was told by Molly that I went with the cheapest option so what did I expect? That did not set well with me and I got upset… then I was met with eye rolls deep sighing and general disrespect. I then went to get my husband so we could cancel our PO Box rental because I no longer wanted to do business with this establishment. I had the misfortune of dealing with the nastiest person ever named Robert. He was rude, condescending and had the nerve to tell me not to make demands of him and to not tell him what to do. By the way my demands were for him to give me the owner’s contact information. He wrote his name down and the stores number (like I’m an idiot) and slammed it down on the counter. I was being treated like I had a mental illness and as though I was being a Karen when all I was doing was advocating for myself and my disdain over being treated so badly. In reading other reviews on this place obviously I am not alone. I have a formal complaint in with corporate so hopefully they will pay attention and put a stop to their employees treating their customers like dirt

Natalie Green 6 months ago

When I walked in, I wasn’t greeted at all. This location has a known pattern of inconsistent customer service, and unfortunately my experience reflected that. Victor showed an attitude from the moment I asked how to print. He directed me where to email the document, which I did. I explained that I sent two versions and needed to review them before printing multiple copies. Instead of allowing me to confirm which version I needed, he handed the documents to me with an attitude and said, “Those are your docs, so you want me to print three of these?” I repeated that I needed to look at them first, and he dismissed me and told me to “go over there” in a rude tone. The lack of professionalism was very clear. This was, by far, the worst experience I’ve had at a UPS Store, and I will not be returning. Customers who do not fit a certain “look” should not have to prepare themselves for disrespectful treatment. I am not someone who typically calls for disciplinary action, but Victor’s conduct raises serious concerns. I am clearly not the only customer who has reported issues — prior public reviews reflect similar complaints. To the owner of this UPS Store: Victor’s behavior is harming your business and your reputation. When I mentioned that I would be sharing my experience on Google Reviews, he responded, “Do you think I care?” That level of disregard for customer feedback is extremely alarming and should be addressed promptly to protect your business and improve customer experience. With all of these complaints I cant understand why this man is still here !!! Must be part owner , friends of the owner or family ! This is absolutely ridiculous! See other reviews im not the only one