The UPS Store

Blanca Crystal 4 months ago

The older gentleman that was working there was a sweet guy, then came in the older lady with blonde or some light color hair & she was an ugly character. Very rude, in the way she would speak to the man who worked there. Her energy was so bad I definitely won’t come back here just because of her. Instead of her helping customers since there was a few of us in there, she makes 2 school aged girls (still wearing school uniforms) start helping. One was behind the register & the other scanning labels. Whoever she is, she does NOT need to be working with people.

Hussain Abbasi 5 months ago

I had a really positive experience with the white gentleman at UPZ (I don’t remember his name, probably the owner ). He was an absolute gem—super friendly, genuinely helpful, and made the whole process smooth and stress-free. He revived my device quickly and efficiently, explained everything clearly, and answered all my questions without making me feel rushed. Communication was excellent from start to finish, and he really went out of his way to make sure I left happy. Great customer service and a great person. Highly recommend asking for him if you’re at UPZ—10/10 experience! Thank you again! 🙌

Evelyn 5 months ago

If the lady who was working when I went had any common sense, she would have serviced the self-return machines faster. The only reason there was such a huge line was because she didn’t service them. Yes it might take her 5-10 minutes but this would have decreased the amount of people waiting. I even personally changed out the labels because they had run out. Did the machine work after that? No. Expect to be here for a long time waiting. If those machines had been serviced, there honestly wouldn’t be such bad reviews.

Willie Ruiz 2 years ago

Once you get over the fact that they charge 1.08 for tape, I have never experienced any issues. Service was fine, usually takes about 5 minutes in and out. When I turned in my AT&T stuff it was in and out no issues what so ever. Only thing I dislike about this location is the parking. It sucks. But even after coming here for years I’ve never had any issue shipping, notary or with returns.

Stacey Daniel 4 months ago

The manager or employee was extremely helpful introducing me to the self service screen. That is a great addition. Once he explained it to me he then was kind enough to process my pkg. very friendly atmosphere.