The UPS Store

ira lim 5 months ago

I was up in Seattle since my mom passed away. She had an old Buddha lamp that I wanted, along with other items. I had the items shipped to my home in Mesa, AZ. The gal who helped me seemed new. I had two packages and told her that the items were fragile. The smaller package of the two was marked fragile and arrived unharmed. The box containing the Buddha lamp was not marked fragile, and was completely destroyed. I paid over 200 alone for the packing and shipping of the lamp. No care was taken and I've lost a lamp that's been in the family for over 40 years. I do not recommend this location. I have tried calling the store. I have tried calling customer service. No help.

J T 2 months ago

Trying to get an answer to a question but they never answer the phone. The voice message has the audacity to say they look forward to speaking with us and leave message. 4 messages left over the course of two months. None returned. Same for an email I sent. I am in a wheelchair, use a ride service and can’t easily go in. Now, I’ll never find out, because I’ve been understaffed in similar jobs but I’ve never been that unprofessional.

Stephanie Basilias a month ago

This store is such an unpleasant experience. They are consistently understaffed. There is always a line. Not only is there a line, but there is no clear place to stand - people come in and ask where the line ends. Other customers help to direct them. Staff tend to not even acknowledge the questions customers ask seeking for direction of where to stand when they enter. The worst part is the staff seem to always be in a terrible mood. They also seem troubled and put out by any questions or requests. It’s a convenient location if you live in SE Seattle, but that’s really all it offers. There is also next to no parking. Overall a really unpleasant experience. I avoid this UPS if at all possible. In fact I drive all the way to southcenter to use the UPS location there more often than not, simply to avoid the pain of this store. The only reason I use this one if because it’s conveniently located on my way to work. Try a different location if possible.

Edgar Velazquez a month ago

Fantastic service. From Moe and the other lady working today. They were having an issue with another customer and they were handling like a champ. They were also amazing with my issue. Surprised that I had to leave a AMAZING review. Fantastic job.

Danny Tram 2 years ago

It is a small and convenient UPS store. The staff is friendly, knowledgeable, and hospitable to all customers. I often return packages, take passport photos or print papers. I know that you can even shred confidential and sensitive docs here (use the shred bin). The parking is a little chaotic since street parking is the only way. Again, I highly recommend this awesome place to anyone