The UPS Store

Sarah Rasmussen 8 months ago

I recently visited this store to send out a prepaid QR code return, hoping to purchase a new bag since mine had ripped. The employee initially offered me a box for $25 and scanned my QR code. I declined the box, explaining that I would find my own packaging since it was a prepaid return. However, upon my return, another staff member informed me that my QR code was invalid, merely showing me the screen without further explanation. When I checked my phone, I discovered that my package was already in transit! (Impossible, since I was still holding said package) Seeking assistance, I was told that they could not help me and that I would need to contact the company from which I made my purchases to obtain a new QR code. When I requested to speak with a manager, John informed me that the location was just franchise and is not a direct UPS store, advising me to direct my concerns to the company I purchased from. He did not offer any further assistance, even though they had scanned my QR code prematurely and took no responsibility for the canceled QR code on their end. I must express my disappointment with the level of customer service I received. Even if operated as a franchise, I believe that stores representing the UPS name should uphold the standard of service expected from the brand. I will be filing a formal complaint with UPS regarding this experience.

Lily Stokely 3 months ago

This place is the best! They are so quick and the staff are incredibly nice and they all seem well trained. We got passport photos taken for my daughter and they had us in and out in around 5 minutes. Grateful to have them nearby.

Soph 8 months ago

Jill is sooooo kind and helpful! She helped me with my very complicated dress return process. Highly recommend this UPS. 🙂the vibes in here are very kind and helpful.

lovegrace guirnalda 10 months ago

Bhavi was very rude and looked like she did not want to work there. I greeted her and tried my best to be kind as I was simply shipping a gift to my friend but was met with a bad attitude and disrespectful tone. The other cashiers were busy but I wish I had one of them helping me instead because they sounded much nicer with customers than she was.

david herman 6 months ago

I've had a box here for 25 years. I am always happy with their service. I am always treated with respect. And if I send out a package, it's done properly. When I get a package, the staff knows where to find it 100% recommend!!!