The UPS Store

Zebin Zhou a month ago

Today around 1-1:15PM, I brought my item in for a return. If there is security footage, you should be able to see me. I am an asian, and I waited in line for a few minutes to return a small item. There were only two employees at the front counter, and the taller employee was the one who assisted me. He told me that in order to return the item, I needed to purchase an additional box to pack it properly. However, my item was already in its own package, and based on my understanding, I should have been able to simply drop it off with the return QR code. I felt like he was intentionally trying to make me buy something unnecessary. I did not argue with him at the time, but I do not believe what he did was correct. After that, I went to another UPS location, and the return was completed smoothly with no issue at all. I did not need to purchase any additional box — they simply scanned the QR code and accepted the return. I noticed that the owner seems to genuinely care about customer reviews because I do see the owner comment, so I believe this situation should be taken seriously. Your employee was very unprofessional, and it felt like he was intentionally making things difficult for me. Thank you for your time to read it.

Eric Sahr a month ago

Fine place to do an online return since you can usually do it with zero staff interaction, otherwise avoid. Many of the staff here seem on the edge of an explosive rage, and are unhelpful and aggressive throughout the interaction. Based on the now late arrival of my package, it also appears they will just say whatever to complete the transaction and rush you out the door. I asked what my options were to get a package to arrive by a specific date, the employee wordlessly just put something into the computer and the computer indicated I owed $26. I asked again whether it would arrive when needed and got a vaguely non-committal answer. Turns out I should've insisted as the package is now late!

Tessa McCloud 11 months ago

Never in my life have I gone out of my way to review a UPS, but the people who work here act like they have just gotten a life sentence to ups prison. On a Barely busy day multiple people were discussing the employees attitudes and remarks. One man left. One employee who wouldn’t make eye contact with me said he wouldn’t help me tape my large box because he doesn’t get tipped out. Luckily, I bring my own tape every time I go to UPS because I am helpful even though no one tips me.

MAXIM PAK 7 months ago

Free parking, 3 desks were open, pretty efficient

Danette Newcomb 6 months ago

One star just because I have to. Went in to ask about package status and help with delivery and the owner /manager butted into my conversation with employee and said ABSOLUTELY NOT WE DO NOT PROVIDE THAT SERVICE WE ARE NOT UPS … hmmm HELLLOOO? Then what are you? Literally your business has UPS SIGNS EVERYWHERE!!