The UPS Store

Nicole Olson 4 months ago

Terrible! I called and told them I was going to be picking my package up and it's not even their closing time and they have the doors locked and the employee is just standing there shaking his head... I wish I would have filmed when you could see there was someone else shopping in the store. Just ridiculous service. There's another UPS less than a mile away maybe even a half of a mile. IF I EVER have to do business with UPS it will be at that location! I would suggest the same to anyone else. Bad bad juju and vibes here... So rude and not good business! I hope the owner or GM sees this and gives them better training. That way they aren't sitting around when it's not time to even shut down the store playing games on the damn computer!! I mean look at them. SHM! 😮‍💨

Julia Shaffer a month ago

I have been coming to this UPS location for years, and this was the worst customer service experience I have ever had there. When I came in with an Amazon return, there were only a few people waiting. Two customers were being helped, and four of us were in line. A very tall employee, who appeared to be acting as the manager, walked by and asked what I had, and I briefly and politely explained that it was an Amazon return. He immediately told me to use the self service machine. I explained that I had never used it before and simply wanted to make sure my package was processed correctly. I had already printed the label at home and brought everything with me because UPS normally provides the clear adhesive envelopes that attach the label neatly to the package. I only needed a little assistance because I did not have packing tape at home. Instead of helping me, I was essentially told I could either use the machine or continue waiting in line. What made the situation especially upsetting was what happened immediately afterward. The woman standing behind me mentioned she was there to pick up a package, and the same employee personally went into the back, retrieved her package for her, and brought it directly out to her. When she returned, she commented herself that she felt bad about how differently I had been treated. The entire interaction felt brusque and rushed. By the time I was being helped, I was the last customer left waiting in line and there was no crowd remaining in the store. I understand employees may have other work to complete, but that does not excuse treating customers dismissively or making them feel like an inconvenience. The employee who eventually handled my package appeared irritated as well. Instead of placing the label neatly onto the package using the adhesive envelope UPS normally provides, he wadded the package up, wrapped tape all around it, and then attached the label over the taped package. It was honestly something to see. What makes this especially disappointing is that I have never complained about this UPS location before. I have always been grateful it is here, and the employees have always been polite, even when they were busy and moving quickly. What happened during this visit felt completely different. At this point, I believe I am owed an apology for the way I was treated. The behavior I experienced was unacceptable.

sky jazayeri a month ago

Five stars without question. Santosh is an absolute gem. He didn't just help me with my passport photos—he actually took multiple shots to make sure I had one I loved. Then he gathered all my documents, packaged everything perfectly, and took the time to find me the best shipping option. That kind of genuine care and attention makes all the difference. If you need passport services or shipping, ask for Santosh. He's the real deal.

Animesh Das a month ago

Big shoutout to Santosh for his amazing help today! I was trying to ship a critical document to India with a very confusing address. Santosh went above and beyond, reviewing every single available option with me to ensure we picked the perfect plan. Exceptional customer service—highly recommend!

Alexa Evans a month ago

Sant and Xavier went above and beyond to help me accommodate a very tedious return process! Their compassion and positive attitude absolutely made my day, after already being at urgent care for a health issue. I will always come back to this particular UPS store, and look forward to seeing them again. 10/10 CS experience… when it counted!!