The UPS Store

Nicholas Johnson 2 months ago

This is a long review, but it was worth the time to write it. I had to return 3 separate Amazon items to UPS. The return was the pita type that requires you to print out the labels for the items to return them. I called the store and spoke with Babs about the return and she was quick to explain what they could do, polite and willing to help. When I came in, I had the pleasure of having Babs help me in person. Not only is she super cute, she was super nice and took care of everything for me in about 5 minutes. I’ll be driving out of my way to this UPS if I have to return anything to them again. Or if I can make a good excuse to use UPS at all. The other reps seemed nice as well and had the people they were helping taken care of before I was done with my returns. Definitely go by here if you need to use UPS for anything.

Ryan Davison 9 months ago

Super convenient location near the Roosevelt light rail station. Staff has always been friendly, and the store never seems to have a long wait. My partner and I have been taking the light rail from to this location from Downtown, because it’s easier than walking up some of the steep hills to get to the Downtown UPS store. 😂

Nathalia Navarro 2 months ago

Very frustrating experience. My passport photo was taken incorrectly, and the store refused a refund unless my application was rejected, which makes no sense. They only offered a retake at the same location, with slow 24-hour responses and no real effort to fix their mistake. They also didn’t understand the urgency of needing a correct passport photo. I would not recommend this location for passport photos.

Maren Comendant a month ago

What is the point of this place? A UPS store that can't keep track of UPS packages or print UPS labels without exorbitant fees? And the staff are generally useless even for simple inquiries. No thanks all around.

Jens Nordal 8 months ago

This UPS Store is awesome! My business has had a Mailbox here since 2018. We’ve found the staff, owner and management to be friendly and helpful. On more occasions than I can count they’ve gone out of their way to accommodate our sometimes challenging needs. During the holidays I’ve seen packages stacked to the ceiling with lines out the front door while the staff calmly continues to do their work. Thanks for taking such good care of us for all these years!