The UPS Store

Andrea Longoria 2 months ago

I am beyond disappointed with the treatment my elderly parents (both in their 80s) received at this location. After calling a day in advance to confirm they could be assisted with notarizing five documents, they drove a significant distance to complete the notarization. After waiting in line for 10 minutes, we were met by Bill, who was incredibly rude and dismissive. When my parents explained what they needed, Bill’s immediate response was, "I don’t have time to do five documents." He spent the next five minutes repeatedly telling them how much of an inconvenience they were, repeating another 5 times that he didn't have time to notarize 5 documents. It was painful to watch my parents, who are nothing but kind, repeatedly apologize to him for simply being customers. Bill eventually passed us off to Emma, who was the only saving grace of this visit. She was sweet, patient, and professional. Meanwhile, Bill spent the following 20 minutes behind the counter doing menial tasks, refusing to help anyone else in the growing line, seemingly just waiting for his shift to end. The time it took Bill to pass us off to another team member and stand around doing nothing, he could have notarized the documents. Moreover, Bill could have simply stated the truth: "I'm off in the next 10 -15 minutes, and this will take longer than that; let me get you someone who can better assist." I suppose that is too much to ask for someone as important as Bill. To make matters worse, I spoke with the manager on duty, Jay, who appeared completely aloof and uninterested in the fact that his staff was mistreating senior citizens. This is not how you treat the elderly community, and it is certainly not how you run a business. Because of Bill’s behavior and Jay’s lack of accountability, we will never do business with a UPS store again. Ownership needs to address Bill’s attitude and the management’s indifference immediately. I hope no one ever has to deal with Bill, a man you can tell hates his life and job if he has to mistreat customers like this.

mary perry a month ago

Everything was going great doing my amazon return. Then I figured I'd buy my postage stamps there so I didn't have to make another stop. Well the stamps did not stick no matter how hard I tried so I had to g o home and tape them to the envelopes. So much for not making extra stop. Did i metion they were $2.00 a piece my god they have to make there money somehow I guess

Inez Benavidez a month ago

Gavin went the extra mile in helping me take care of a large copying and large fax requirement.He was professional, kind, friendly and extremely customer oriented. You don’t find that often nowadays. If I was a business owner; this is precisely the type of employee I would want. Kudos to Gavin for a job well done. I sincerely appreciate ir.

Barbara Schroeder 5 months ago

I have used this UPS store multiple times and have always had great customer service. Thank you Rebecca and Gavin. I could have gone across the street to the bank for free, but because of the great service, one and done. I will reurn

Bonnie Vaupel 3 months ago

I’ve shipped packages here maybe 15 times. Customer service is always friendly and efficient. On several occasions one of the guys has even gone out to my car to carry in a hefty package for me. That is above and beyond what other places offer IMO.