The UPS Store

NHÂN TRẦN QUANG 3 months ago

Great service every time! Huyen is always so friendly and welcoming—highly recommend this UPS Store.

Jackie Tran 3 months ago

Huyen is always super helpful and kind when i come with my endless Amazon returns hahaha. She and her coworkers are all super friendly and always welcome everyone with a smile. She also speaks Vietnamese so thats very helpful

Gary Mansperger 5 months ago

First, the bad reviews below were true. UPS closed the store and got new management then reopened. NOW the store is well managed and a great resource for our community. I have shipped many items and have received friendly and component service. I think UPS sets the prices. For expensive shipments, I check here and the USPS "If it fits, it ships" fixed price shipping. If you need things box and packaged this is the place. Also you can make many Amazon returns here at no cost and they even box it for you free when authorized by Amazon (you must get Amazon return authorization first!)

Deborrah Paccial (Debbie) 3 months ago

Visited this location on March 24 around 11:20am to drop off a pre- labeled package and receive a receipt. There were zero customers but two employees working on the same task. I walked in with a large package expecting to drop off and receive a shipping receipt. The two ladies did not acknowledge me and continued the conversation until I said hello. One of the ladies rolled her eyes at me and said, "Give us a moment" so I waited. Two minutes go by- no eye contact, slow movements, completely ignoring me. I went back to pick up my baby from the car with my partner and left the package on the floor. I re-enter and still no sense of urgency from the two ladies. Another employee (an Asian woman) walked in from the back room, saw that I was standing there with my baby and my package, looked at the two ladies ignoring me and signaled for me to come forward with my package. She seemed confused that the other employees were not helping me. This lovely employee helped me scan the package and gave me a receipt- a task that took less than a minute. She made pleasant conversation about my baby and we were out on our way. At this point, I was very frustrated because if the employees wanted to keep working on their task uninterrupted, they could have helped me immediately. Obviously, the store was not busy as I am the only customer. And my task took less than a minute. Due to the lack of urgency and unfriendly service from most of the employees, I will not be returning to this store. I'm unsure how this store received such glowing reviews.

Still Harper 6 months ago

Crappy customer experience. After waiting in line the woman behind the counter said “system is too slow to help” and to try and come back later. “So the system will be faster later?” “Yes, probably.” If the staff isn’t trained and doesn’t know what to do, don’t let them work there.